Transmission Medium 5: Communication Strategy 

Definition

The communication strategy is used to define the sequence in which the system searches for communication methods (Internet, fax, X.400) for a partner. The communication methods must be supported by SAPconnect. The first communication method for which an address exists in central address management is used.

The communication methods supported by SAPconnect are not the same as the transmission media supported by Message Control.

Use

Communication strategies are used to automatically select the preferred communication method for contacting one particular partner.

You can create a communication strategy in Message Control Customizing by selecting Cross-application Components ® General Application Functions ® Message Control The sequence is defined by positions.

In the condition record for your transmission medium 5, select Communication and save your communication strategy from the next screen.

You want to send advertising material to all customers, by e-mail in each case if possible. Those customers who do not have an e-mail connection should receive the material via fax. Those customers who have neither an e-mail connection nor a fax connection should receive printed material by mail.

Integration

Save the addresses and communication methods in central address management. Select Tools ® Business Communication, Office ® Addresses ® External Companies/Contact Person. New communication methods can be created by selecting Additional Communication.

You can define a communication strategy per output type in Customizing, which the system should propose when creating a condition record. For more information, see

Defining output types