Calling an Employee from Master Data Maintenance 

Procedure

  1. From the SAP Easy Access screen, select Human Resources ® Personnel Management ® Administration ® HR Master Data ® Maintain.

    2. This takes you to the Maintain HR Master Data screen.

  2. In the Personnel number field, enter the personnel number that you require.
  3. Choose Utilities ® Call employee.

    4. A dialog window appears with the employee’s telephone numbers.

  4. Select the desired telephone number.
  5. Choose Select.

    6. The Dial function is only active if the correct settings have been made for the specific work centers.

    The system displays the SAPphone dialog box which shows the selected telephone number, country code, name, company, and any relevant notes.

    Check that the number in the field next to the telephone number is correctly formatted, ie, that the area code has been recognized and the numbers for an outside line have been added in the case of external calls. You cannot change this number on the SAPphone dialog box. If the number setup is incorrect, even though the telephone number and country indicator are correct, you must check the number changes in the cross-client settings.

  6. Choose Select.

The system dials the employee’s telephone number. Directly next to Dial and Close, the Hang up function is displayed, which you can use to end the current call. You can also end the call by replacing the receiver. As with any other phone call, you can put the call through to another number, put it on hold, etc.

Result

You have made a phone call to an employee via the SAP System from HR master data maintenance.

For more information on the functions included in the SAPphone dialog box, please see the Calling an Employee From Master Data Maintenance section.