Data on problems, malfunctions, damages, causes and problem solutions or malfunction corrections is recorded in the system or reported to the planner responsible in the form of technical findings after a visual check, after the object has been inspected or checked, or the problem has been determined. This data forms part of the service or maintenance notification and is entered in the maintenance history. The data needs to be formalized, so that it can be used in evaluations.
Definition: Codes and Code Groups
Codes are the means with which this data is managed in the Customer Service (CS) and Plant Maintenance (PM) application components. There is a corresponding code for each set of findings. The codes are grouped together in code groups according to particular characteristics. For example, there is
There are also code groups for problems, causes, object parts, tasks and activities in the CS and PM application components.
Definition: Catalogs
Code groups that belong together in terms of content are grouped in catalogs. These catalogs are identified by the catalog type (a number or a letter). For example, in this way you combine

The catalog functionality originates from the Quality Management (QM) application component.
You will find further information on the structure of codes, code groups, catalogs and catalog profiles in the Customizing function for Customer Service and Plant Maintenance.
Definition: Catalog Profile
Central service and maintenance planning indicates from a functional perspective in catalog profiles, which code groups should be used for a particular reference object or for a particular notification type. In this way, it makes available to other service and maintenance employees a basic number of codes that are relevant to the reference object.
If a particular catalog profile is valid for a particular technical object, the system displays the catalog profile name in the data screen of the corresponding functional location or piece of equipment. The equipment catalog profile is more detailed than that of the functional location.

In the notification, the system determines the catalog profile on the basis of the reference object in the following sequence:
Equipment ® Construction type of equipment ® Functional location ® Construction type of functional location ® Notification type.
This means the following:
The system checks whether a piece of equipment is specified. If so, it checks whether a catalog profile is specified for this piece of equipment. If this is the case, it copies the catalog profile to the notification; if not, it checks whether a construction type with catalog profile exists for the piece of equipment. If so, it copies the catalog profile of the construction type to the notification; otherwise, it checks whether a catalog profile exists for the functional location assigned to the piece of equipment or the functional location specified, and so on.