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Define Order
Types and Special Notification Parameters
In this step, you can set additional special
notification parameters.
For service notifications, you
can:
- Define a sales order type for creating a sales
order from the service notification
- Activate automatic contract
determination
After an object is
assigned to the notification, the system uses automatic contract determination
to search for valid service contracts for this object. If only one valid
contract can be determined, the contract number is copied automatically to the
notification and saved there. If the system determines several contracts, the
user is offered the list of contracts for selection.
Note that if the
object in the notification is changed, contract determination is triggered
again.
- Define another order type for notifications
with reference to service contracts
In this field, you
can specify another order type, as well as the standard order type, that
should be used for notifications of this type. This is always useful if you
have to generate different order types from a notification type, because some
of the orders can be charged to your customers by means of service contracts,
but service orders cannot.
In the 'Order type
for notifications with service contracts' field, you must specify the service
order type that allows settlement to service contracts.
The settlement
profile for this order type must be defined so that no
revenue can be posted to this order type. This is because the revenues should
be aggregated in the assigned sales order.
When an order is
generated from a notification, orders can be generated with two different
order types. If the notification does not have a service contract number, the
order type is set as standard; if the notification is given the number of a
service contract, the order type is 'Order type for notifications with service
contracts'.
This setting is
useful for notifications, to which a service contract is
assigned.
Requirements
The notification types should already be fully
defined.