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Process Return Delivery to Vendor

In this step, you make the settings required to process returns that arise from complaints against a vendor.

Several partial processes for returns are triggered from a quality notification. These include:

At the goods receipt inspection or at the subsequent storage and processing of goods, defects can be identified that can be traced back to the vendor or manufacturer. As a first step, you create a quality notification that documents the problem and forms the basis for the appropriate corrective tasks. To prevent the damaged goods from being used, the department responsible can post the stock available in the warehouse from unrestricted-use stock to blocked stock or to inspection stock. (Stock types).

Note: If the Warehouse Management (WM) component is installed and the inspection lot (or goods receipt document in the case of a skip), can be determined, the system uses this data to find all the individual quantities and goods movements and helps you to collect all defective quantities in one storage location.

You have several options for further processing. If necessary, the partial quantity that can still be used can be sorted and the defective partial quantity sent for rework or scrapped. The defective quantity can also be returned to the vendor with a request for a replacement quantity.

If you decide to return the goods, you can do so either with or without reference to the original purchase order or goods receipt. If you reference the original document, the system reduces the delivered quantity contained in the original purchase order. If you do not use a reference, the system creates a separate return delivery purchase order, which then forms the basis for the actual return delivery.

In both scenarios a delivery is created, the accompanying papers (such as delivery note, complaint against a vendor with defect data, 8D report) are printed, the goods issue is posted and the vendor is sent an invoice. The return delivery purchase order and credit memo request or debit display reference the quality notification from which they were triggered. You can trace the document flow in the notification.

Preconditions

Standard settings

The standard system contains all the required quality notification functions. These include:

Recommendation

Copy the standard settings from client 000 into the current client.
If you want to define your own code groups and codes in the task catalog with names, based on the examples contained in the standard system, you must also modify the corresponding follow-up actions.

Use the recommendation for implementing the IMG (hypertext link in the IMG structure) in place of displaying the IMG text in the SAPscript editor, using the screen display function).

Activities

Check the following Customizing settings:

1. The
GR reversal despite invoice at GR related invoice verification must be allowed for the movement types that are used for the return delivery:
2. At partner determination for the delivery, the partner determination procedure RLL (return delivery to vendor should be assigned to the delivery types RL (return to vendor - return delivery with reference to purchase order) and RLL (return to vendor without reference to purchase order)
Note: You can find the assignment of the partner determination procedures to the delivery types in the function for maintaining the partner determination procedure for the partner object "delivery".
3. Since the plant that receives the returned goods from a delivery subsequently becomes the issuing plant, a sales area (sales organization, distribution channel and division) must be assigned to this plant.
4. The shipping point must be set for the shipping condition that is used, the loading group and the plant.

Further Notes

You can find more information about this subject in the note database under note 113844.