Activity performed by a call center agent. All call related activities performed by the agent are logged by CIC.
Step type in a workflow definition for executing a task at runtime. The task can be a single-step task (customer task/standard task) or a multistep task (workflow task/workflow template).
At runtime, an activity is represented by a work item of one of the following types:
Work that was performed for a service, maintenance or quality notification.
The activitiy is defined using a code from the activity catalog and can be explained using a text if required.
Activities can be recorded both in the notification header and in the individual notification items.
Activities are elements of SAP Business Workflow. An activity can be any one of the following:
By assigning activities to users, you identify which areas of the system users can access.
The set of activities assigned to a user is called an activity profile.
Group of tasks in the ASAP Roadmap. The results of an activity can produce certain deliverables. An activity is broken down into tasks, which can be carried out by one or several project team members. Several activities comprise a work package.
An activity is a task in a network which has a defined start and finish. An activity can be broken down into activity elements.
There are three categories of activities in the Project System:
Maintenance or service activity that has been performed.
The activity is part of an item in the maintenance or service notification and describes what has already been performed within the framework of maintenance or service processing.
Logged processing step that a financial transaction within the business process goes through. Activities include order, contract, settlement, rollover, etc.
In Training and Event Management, an activity or action that automatically triggers output of the relevant notification to persons concerned.
Example:
The activity Book for firmly booked event triggers output of the notification "Definite confirmation of place".
A separate step within an operation. Different types are assigned to the various activities.
Example:
One of the following process steps for executing an operation:
- Setup
- Process
- Tear down
- Wait
Fundamental step within the consolidation of investments, where the system deals with the following consolidation items in particular:
The consolidation component distinguishes the following activities:
The system posts one document per activity.
A document used in Activity Management to record information resulting from interaction between business partners, undertaken at any time during the customer relationship life cycle. Activities are subdivided into business activities and tasks.
Examples of activities are telephone calls, customer visits, preparatory tasks, or private reminders.
Node type in the iPPE process structure on which the structure is based. The activity, together with the mode, describes how a process is executed and includes all important entries. You assign the components to be installed with the activity to the activity.