Each Radio Frequency (RF) user is assigned to a queue in Customizing for Mobile Data Entry under RF Queue Management. This assignment can be changed at a central place using the RF monitor, for example, by the warehouse manager, or the user can change this assignment at the RF terminal, provided he or she has the authorization to do so.

The user's view at the RF terminal is limited to the transfer orders (TOs) of his/her current queue. To ensure that TO processing by RF users is run as efficiently as possible, a central coordination point is required. This is possible with the help of the RF monitor.

The monitor is used for assigning the TOs created in the warehouse to queues. This assignment takes place according to the shipment type and the source/destination data of the TO. Also, you can use the monitor to supervise the workload and the work capacity of queues.

The following options are available:

• Display of the number of assigned TOs and users, as well as the ratio of workload to users for each queue:
  The individual transfer orders can be listed, sorted by creation date and time, with further detail information.
• Manual shifting of TOs and users to other queues:
  This function enables you to react to unplanned situations.
• Manually changing processing priorities of TOs:
  Transfer orders can be brought forward in the priority list because the priority has changed, or moved further down the queue.

• Forwarding TOs to another queue:
  If no user is available to process TOs from a specific queue, for example, those TOs does not have to be moved manually from the source queue, but can be passed on to another queue (destination queue). For this situation, move the source queue (queue from which TOs should be forwarded) beneath the destination queue (queue to which TOs are forwarded). This queue relationship enables users to process TOs from the source queue, even if they are assigned to the destination queue. In a system-guided transaction, the TOs of the source queue are automatically forwarded to the operator, assigned to the destination queue, after he processed all TOs in his queue.