A customer complaint is a quality notification type (Q1) that deals with a problem involving poor-quality goods or services delivered to a customer.

You can use a notification for a customer complaint to record and process a problem that is reported by a customer.

In a quality notification for a customer complaint, you can specify one or more reference objects. A reference object has a relationship to the problem in a quality notification. A customer complaint may include the following reference objects:

• Customer
• Material / batch
• Sales order
• Sales organization
• Division
• Distribution channel
• Delivery
• Inspection lot
• Serial number
• Device data
• Notification number (field in which you can reference a quality notification that was used as a copy model)
• Reference number (field in which you can assign an external reference number to a notification; for information purposes only)
• Purchase order number
• Purchase order date

When you process a quality notification for a customer complaint, you can also display the following supplementary information for a customer:

• Sales summary
• Summary of important customer information (for example, order data, terms of payment, transaction data, and so on).