Defining Automatic Alert Notification 

Use

The monitoring architecture enables you to define auto-reaction methods that are automatically executed when an alert occurs.

From Release 4.6A, you can assign the CCMS_OnAlert_Email method to the MTE classes that are most critical in your system. You will then be informed by e-mail, fax or pager if an alert occurs for these MTE classes, even if you are not currently working with the alert monitor.

CCMS_OnAlert_Email can dial a pager number or send e-mails and faxes to:

The e-mail is sent between 0 and 5 minutes after the alert occurs and is delivered immediately.

The e-mail is sent between 0 and 5 minutes after the alert occurs, but depending on the settings that are made in SAPconnect, there may be a delay before delivering mails to external e-mail addresses (that is, e-mail addresses of users who are not defined in client 000 or in the R/3 System). As a result you should set the period of the SAPconnect send process to less than one hour.

The message text of the e-mail contains the same information that is displayed in the alert monitor, that is, what the problem is and where it has occurred, when, and the criticality of the alert (a red alert indicates a problem or an error, a yellow alert is a warning).

Prerequisites

To page or send an e-mail or fax to more than one recipient (either an external recipient or one in client 000), you must first create a distribution list that contains the pager number, names and/or e-mail addresses of those recipients.

Procedure

  1. Choose CCMS ® Configuration ® Alert monitor. Alternatively, call Transaction RZ21.
  2. Flag Method definitions and choose Display overview.
  3. Select the CCMS_OnAlert_Email method and choose Edit data.
  4. Choose Display « Change and choose the Parameters tab.
  5. Fill the fields using information from the table below:

The method dispatcher is executed every five minutes for short-running methods in the CCMS monitoring architecture that are to be executed automatically. The method dispatcher is processed in client 000 with the system user ID SAPSYS.

Users who are defined in the R/3 System in clients other than 000 cannot be addressed "directly" in the Business Workplace as senders or recipients and are regarded as external recipients.

You should therefore define client-specific senders and recipients with address type R (remote address) as the CCMS_OnAlert_Email parameters.

SENDER

SAP user name of the person in whose name the e-mail is sent. If the user is not defined in client 000, you must also specify the system and client in which the user exists.

Example: C11:003:PARKERJ

RECIPIENT

SAP user name of the e-mail recipient, or distribution list containing the recipients' name, external e-mail address, pager or fax number

If you want to send an e-mail automatically to an external e-mail address, you can enter the address as the Recipient parameter value.

However, if you want to send an e-mail automatically to several external e-mail addresses, you must create a distribution list in client 000 that contains these "remote addresses".

RECIPIENT-TYPE ID

Enter the corresponding ID as displayed in the table in Recipient Type

If you want to define different recipients for different alerts, copy the complete method definition of CCMS_OnAlert_Email in Transaction RZ21 (select the method and choose Copy). Rename this copy and then assign the new method to an MTE in the monitor tree.

See also:

 

Note 0176492 in SAPNet

Assigning Methods to MTE Classes and Monitoring Properties Variants