Document Flow (SAP Library - Customer Service (CS))

Document Flow

Use

The document flow shows the development of a PM or CS document and provides an overview of preceding and subsequent documents and their status.

The individual documents form document chains. All preceding and subsequent documents will be shown for each document you call up.

Document	Date	Status
Contract 40000149	30.03.1998	open
. Notification 300001256	23.03.1998	in process, assigned to order
.. Order 905580	23.03.1998	open, pre-costed
.. Sales order 2155	24.03.1998	completed
… Delivery 80001132	24.03.1998	completed
…. Goods movement 49008835	24.03.1998	completed
…. Invoice 900001082	24.03.1998	completed

Integration

The document flow includes notifications and orders for the application components Customer Service (CS), Plant Maintenance (PM) and Quality Management (QM).

Within the logistics supply chain, the document flow is integrated with the application components

Materials Management (MM)

for example, via purchase requisitions or goods receipt documents, and

Sales and Distribution (SD)

for example, via invoices or credit memos.

Features

You can display the following objects in the document flow:

Service contract
Maintenance plan item
Service notification
Service order
Paging object (for example, a document)
Purchase requisition
Purchase order
Sales order
Confirmation in time
Debit memo request
Debit memo
Returns
Returns delivery
Credit memo request
Invoice
Invoice cancellation
Credit memo
Credit memo cancellation
Delivery
Goods movement
Goods movement cancellation