For the SAPconnect data collection method, you can define threshold values for the number of waiting, outgoing messages that, when exceeded, cause alerts to be triggered. Proceed as described in Changing Attributes and Maintaining Tools. The procedure for assigning a monitor its own analysis tool or auto-reaction tool is also described there.

You can restrict the data collection methods to certain clients. Proceed as described in Restricting the Data Collection Method.

You can either change the standard monitors or create a new rules-based monitor. Proceed as described in Creating Your Own Monitor. Note that you can only access a monitor that you have created directly from SAPconnect and SAPphone administration, if you assign the monitor to the SAP Business Communication monitor set.