Operation and Link to Application Functionality (QM-QN-NM) 

Use

This workflow automatically notifies the authorized person(s) or department(s) that a series of tasks need to be performed in the following sequence:

  1. Process a newly created or activated quality notification (notification status Outstanding)
  2. Process a quality notification with outstanding tasks (notification status In process)
  3. Complete a quality notification (status of all tasks Completed)

The person(s) or departments responsible will receive a mail (work item) in their inbox for the respective tasks they are expected to perform.

Activities

System activities

When a quality notification is created, activated or put in process again, the SAP Business Workflow automatically:

  1. Generates the workflow-triggering event ACTIVATED, CREATED, or INPROCESSAGAIN
  2. Starts workflow template WS24500047
  3. Sends a work item to the business workplace of the person(s) or department(s) responsible for processing the work item

User activities

As the person responsible for processing a work item, you have the following options:

Options

What you should know

You can process the work item as a workflow.

Choose Office ® Inbox to view the work item. Here, you have the following processing options:

  • Double-click the work item to process it. The system automatically calls the transaction to change a quality notification.
  • Display a supplementary screen for the work item to obtain an overview of which tasks are outstanding and completed
  • Resubmit a work item as a reminder for processing at a later date
  • Navigate from a quality notification to the workflow log, to determine who has taken what action
  • Receive the work item in other mail clients (for example Lotus Notes® or MS Outlook®)

You can process the quality notification manually via a work list.

See Selecting and Evaluating Quality Notifications.

If you process a quality notification manually (outside of the workflow), any changes that you make to the quality notification are also updated and reflected in the workflow process.