If a quality certificate has to accompany a material to be inspected (QM in procurement indicator is set and a corresponding QM control key is specified in the material master), the vendor is expected to submit this certificate with the delivery. A certificate may be required for each purchase order item and additionally for each goods receipt. If a certificate is submitted with the delivery, the receipt of the certificate is confirmed during the goods receipt. If the certificate is not submitted with the delivery, the system can trigger a workflow to inform the person(s) responsible that a certificate must be obtained and submitted a later time.

If the appropriate settings have been made in the system, the SAP Business Workflow automatically sends a work item to the integrated inbox of the authorized person(s), informing them that a quality certificate was not submitted with the goods receipt. The authorized person(s) can process the work item directly from the inbox.