Operation and Link to Application Functionality (QM-QN-NM) 

Use

This workflow automatically notifies the authorized person(s) or department(s) that:

Activities

System activities

When a critical defect record is recorded during a quality inspection, the SAP Business Workflow automatically:

  1. Generates the workflow-triggering event DEFECTSCREATED
  2. Starts workflow template WS00200081
  3. Sends a work item (mail) to the inbox of the person(s) or department(s) who are responsible for processing the work item

User activities

As the person responsible for processing a work item, you have the following options:

Options

What you should know

You can process the work item as a workflow.

Choose Office ® Inbox to view the work item. Here, you have the following processing options:

  • Double-click the work item to process it. The system automatically calls the transaction to change a quality notification.
  • Display a supplementary screen for the work item to obtain an overview of which tasks are outstanding and completed
  • Resubmit a work item as a reminder for processing at a later date
  • Navigate from a quality notification to the workflow log, to determine who has taken what action
  • Receive the work item in other mail clients (for example Lotus Notes® or MS Outlook®)

You can process the quality notification manually via a work list.

See Selecting and Evaluating Quality Notifications.

If you process a quality notification manually (outside of the workflow), any changes that you make to the quality notification are also updated and reflected in the workflow process.