This component supports you when representing, managing and processing all services that you provide to your customers. You can:

• Structure and manage technical objects for which services should be performed (for example, technical systems, machines)
• Manage data for warranties and business partners
• Create service requests
• Plan and execute requested services
• Bill the costs that arise as a result of the services being executed
• Monitor call processing in order to keep to deadlines and agreed response times

For information on other service-related functions, refer to the following documentation:

• PM Structuring Technical Systems for information on structuring and managing technical objects

• FI-AA Asset Accounting - User Guide for information on managing serviceable items as tangible assets

• MM - Services Management for information on service records

• PM - Maintenance Notifications for information on maintenance notification functionality

• PM - Maintenance Orders for information on maintenance order functionality

• SD - Sales, Sales Order Processing for information on managing and billing sales orders and service contracts.

• PS - Project System for information on using projects

This function comprises:

• Structuring and maintenance of the installed base using technical objects

• Warranties, management

• Call management, using service notifications, service orders and sales orders

• Call monitoring with response and service times

• Link between installed base and business partners