SAPphone (BC-SRV-COM)
Telephone Integration with SAPphone
Central Architecture
Client-Server Architecture
Local Architecture
Interfaces for the Administration of SAPphone
Planning Telephone Integration
Sites and Telephony Servers
Number Conversion Rules
Work Center Identification
Work Center Settings and User Settings
Integration of SAP Applications and Telephone Work
Authorizations for SAPphone Activities
Setting Up Telephone Integration
Creating a Site
Protecting Extension Numbers
Creating and Maintaining Extension Number Protection
Querying Extension Number Protection
Creating and Maintaining a Telephony Server
Example of Telephony Server Settings
Connection Test
Displaying and Maintaining Tasks Suitable for SAPphone
Creating a Template for User Settings
Deflecting Calls
Creating Deflection Numbers and Deflection Groups
Maintaining Work Center Settings and User Settings
Maintaining (Creating) Settings Centrally
Maintaining (Changing) Settings Centrally
Creating and Maintaining Work Centers Individually
Maintaining User Settings Individually
Copying Settings
Testing Telephone Integration
Testing the System Settings
Testing the Telephony Functions
Testing Call Center Functions
Monitoring the Telephony Environment
Displaying Additional Information about Telephony Servers
Querying the Operating Status of External Components
Alert Monitor for SAPconnect and SAPphone
Setting Monitoring in the Alert Monitor
Activating Monitoring for Nodes and Servers
Scheduling a Data Collection Method
Starting the Data Collection Method Manually
Scheduling the Data Collection Method
Setting Automatic Start of Data Collection Method
SAP Business Communication Monitor Set
Adapting Monitoring in the Alert Monitor
Restricting the Data Collection Method
Error Analysis
Checking Missing Assignments
Setting Internal Traces
Setting the Trace of the External Communication Software
Processing Outbound Calls
Processing Inbound Calls
Working with SAPphone
The SAPphone Interface
Dialing Help
Initiating Calls
Accepting Calls
Searching for Callers Not Recognized by the System
Creating and Displaying Notes for a Call
Starting an Application
Displaying Calls in Absence
Sending a Mail with a Callback Function
Extended Maintenance of Your Telephony Settings
Telephone Integration in the Internet
Initiating a Call in an Easy Web Transaction
SAPphone Server
Architecture of the Telephony Connection
Setting Up the Telephony Connection
Install the SAPphone server
Settings in the SAP System
Adjusting the Authorization Profile S_A.SCON
Example of RFC User Specifications
Example of RFC Destination Specifications
Example of Site and Telephony Server Specifications
Configuring the SAPphone Server
Registering the SAPphone Server
Example Values for Character Sets in NT Notation
Testing the RFC Connection to the R/3 System
Starting the SAPphone Server
Monitoring the SAPphone Server