Customer Service
   Customer Interaction Center (CIC)
      Definition of Front Office Framework
         Maintain Front Office Framework ID and Parameters
         Assignment of Visible Components to Framework IDs
         Assignment of Hidden Components to Framework IDs
      Component Configuration
         Configuration of CTI Component
            Maintain Profile of CTI Component
            Assign Telephone Queues to CTI Profiles
         Maintain Call Center Profile
         Toolbars (GUI Status, Active Functions)
            Define Toolbars and GUI Status
            Deactivate Function Codes in Toolbars
         Set Quick Keys
         Application Area
            Maintain HTML Configuration for Application Area
            Define Configuration Profile for Transactions from HTML
         Action Box Settings
            Definition of Online BDC Sessions
               Define BDC Name and Required Transaction
               Input Mapping
                  Define Input Sequence for Each BDC Session
                  Source Information
                     Maintain Table and Field Assignments for Container Data
                     Maintain Values for Constants
                     Assign Function Modules to Folders
                  Target Information
                     BDC Field Assignments
                     Preassignments for Parameter IDs
               Output Mapping
            Define Configuration Profiles for Action Box
         Assign Activities to the Logging Profile
         Assign Activities to the Scripting Profile
         Define Profiles for Search Strategies
         Define Component Containers
         Settings for Callbacks
            Define Callback Queues
            Maintain Profile Assignments for Callbacks
            Make Profile Settings for Callbacks
      CIC Profile
         Maintain CIC Profile
      Customer-Specific System Modifications for CIC
         Define Customer-Specific Components
         Define Customer-Specific Component Variants
         Assign Customer-Specific Profiles to Components
         Define Customer-Specific Activities
         Define Details for Customer-Specific Activities
         Define Customer-Specific Function Keys
   Solution Database
      Basic Settings
         Define Number Ranges
      General Data
         ...
            Maintain Catalogs
            Display Catalog Directory with All Sub-Items
            Maintain Catalog Profiles
         ...
            Define Priority Types
            Define Priorities for Each Priority Type
         Define Validation Category
      Symptom
         Define Symptom Types
         Define Symptom Categories for Each Symptom Type
         Define Object Types
         Define Application
      Solution
         Define Solution Types
         Define Solution Categories for Each Solution Type