Notifications (CA-NO)
   Simplified Notification Processing
      Notification
      Notification Type
      Notification Structure (Simplified View)
      Create Notification (in the SAP System)
      Create Notification (On the Intranet)
      Process Notification
   Task Processing
      Task
      Processing Tasks Using Worklist
      Processing Tasks Using Workflow
      Process Specific Task in a Notification
   Extended Notification Processing
      Notification Processing (All Notification Categories)
         Notification
         Notification Type
         Notification Structure (Extended View)
         Create and Process Notification
         Processing Notifications Using Worklist
         Processing Notifications Using Workflow
      Notification Creation on the Intranet
         Notification Creation Using Free Text Search
         Simplified Notification Creation on the Intranet
         Internal Service Request
      Notification Processing (Specific Notification Categories)
         Quality Notifications (QM-QN)
            Quality Notification
               Customer Complaint
               Complaint Against a Vendor
               Internal Problem Report
               User-Specific Quality Notification
            Creating and Processing Quality Notifications
               Displaying Changes in Quality Notifications
               Displaying the Action Log for a Notification
               Document Flow
                  Displaying the Document Flow for a Notification
               Setting User Default Values
               Notification Header
                  Linking a Document from the DMS
                  Entering a Notification Header Text
                  Partners in Quality Notification Processing
                     Processing the Partner Information
                  Specifying a Priority
                  Displaying Administrative Information
                  Transfer of One-Time Customer Data
                  Displaying Related Notifications
                  Inbound Telephone Calls
                  Outbound Telephone Calls
               Item
                  Entering Items
                  Cause
                     Entering Causes for an Item
               Task
                  Entering Tasks
                  Status Management for Tasks
                  Automatic Determination of Tasks
                  Follow-Up Actions for Tasks
               Activity
                  Entering Activities
               Catalog Profile
                  Selection of an Alternative Catalog Profile
                  Changing the Catalog Profile
               Reference Object
                  Processing Reference Objects
               Action Box
                  Standard Follow-Up Functions (Activities)
                  Standard Follow-Up Functions (Tasks)
               Defining Responsibilities (SAP Business Workflow)
               Shop Papers for Quality Notifications
                  Printing and Faxing Shop Papers
                     Printing a Quality Notification in Full
                     Printing a Quality Notification Item
                     Printing/Faxing Shop Papers for Several Notifs.
                     Faxing Shop Papers
                     Viewing the Print Log
                     Archiving Shop Papers in ArchiveLink
                     Downloading Quality Notifications
               Putting Quality Notifications in Process
               QM Orders in Notification Processing
                  Assigning an Existing QM Order to a Notification
                  Creating a QM Order for a Notification
               Postponement of Quality Notifications
               Completion of Quality Notifications
               Deletion of Quality Notifications
            Selecting and Evaluating Quality Notifications
               Selecting Notifications (Multi-Level List)
               Selecting Notifications (Single-Level List)
               Displaying a Time Line of Notifications
            Status Management
               Displaying Status Information
               Assignment of System Statuses
               Assigning and Changing User Statuses
            Repairs Processing Using Quality Notifications (RMA)
               Functions for Repairs Processing
            Processing Return Deliveries to Vendors
               Functions for Processing Return Deliveries
            Quality Notifications on the Internet (QM-QN-NT)
               Practical Application (QM-QN-NT Quality Notificati
                  Example (QM-QN-NT Quality Notifications)
         Notifications (CS-CM-SN/PM-WOC-MN)
            Maintenance Notifications (PM-WOC-MN)
               Maintenance Notification
                  Malfunction Report
                  Maintenance Request
                  Activity Report
                  User-Specific Notification Types
            Maintenance Processing for Unplanned Tasks
            Service Notifications (CS-CM-SN)
               Service Notification
                  Customer Notification
                  Activity Report
                  Service Request
                  User-Specific Notification Types
               Special Functions in the Service Notification
                  Entry of Partner Data in a Service Notification
                  Transfer of One-Time Customer Data
                  Credit Limit Check
                  Incoming Calls
                  Outgoing Calls
                  Task Determination and Notification Monitoring
                     Parameters for Task Determination
                     Automatic Determination of Tasks
                     Example: Automatic Determination of Tasks
                     Notification Monitoring
                     Monitoring of Response Time
               Service Notifications in the Internet (CS-CM-SN)
                  Process Flow (Service Notifications)
                     Application Example (Service Notifications)
            Creating, Changing and Displaying a Notification
               Configuration of User Default Values
               Entering a Notification Header Text
               Entering Items
               Data from the Copy Model
               Cause
                  Entering Causes for an Item
               Processing Different Notification Data
               Entering Breakdown Data and Duration
               Specifying a Priority
               Entering Measurement Documents
               Linking a Document From the DMS
               Displaying the Action Log for a Notification
               Displaying Changes in Notifications
               Displaying an Installed Base from the Notification
            Partner
               Customizing for Partners
               Partner Transfer
               Creating a Partner for the Notification
               Calling Up Partner Information
            Reference Object
               Specifying and Changing Reference Objects
               Calling up Object Information
               Time Zones
            Task
               Entering Tasks
               Status Management for Tasks
               Automatic Determination of Tasks
                  Example: Automatic Determination of Tasks
               Follow-Up Actions for Tasks
            Activity
               Entering Activities
            Catalog Profile
               Copying Another Catalog Profile
               Changing the Catalog Profile
            Action Box
               Standard Follow-Up Functions (Activities)
               Standard Follow-Up Functions (Tasks)
            Shop Papers
               Printing and Faxing of Shop Papers
                  Printing a Maintenance Notification in Full
                  Printing a Notification Item
                  Printing/Faxing Shop Papers for Several Notifications
                  Faxing Shop Papers
                  Viewing the Print Log
                  Archiving Shop Papers in ArchiveLink
                  Downloading a Notification
            Sending of Short Messages Using Paging
               Sending of Messages Using the Internet and SAPofficeŽ
               Use of Standard Texts
            Putting Notifications in Process
            Assignment of Notifications to Orders
               Worklist for Planned Maintenance
               Creating an Order from a Notification in the Background
               Creating an Order Directly from a Notification
               Assigning an Order to a Notification
               Assigning a Notification to an Order
               Creating a Notification for the Order
               Deleting an Assignment Between Notification and Order
            Postponement of Notifications
            Notification Completion
               Notification History
               Completing a Notification Directly
               Completing the Maintenance Notification from the Order
               Putting a Notification in Process Again
               Entering Technical Findings
            Deletion of Notifications
            Selection of Notifications
               Execution of Functions for Several Notifications
               Creating an Order for Several Notifications
               Selecting Items, Tasks and Activities
                  Displaying the Portfolio
                  Calling up Graphics
            Document Flow
               Displaying Document Flow for Notifications or Orders
               Document Selection
               Obtaining Maintenance Contract Information from the Document Flo
            Evaluation of Notifications
            Status Management in Notifications
               Displaying a Status
               Assigning System Statuses Automatically
               Setting/Resetting User Status
            Entering Responsibilities (Workflow Connection)
         Support Line Feedback (SV-FDB)
            Support Line Feedback (SV-FDB)
               Notification Processing in the Customer Competence Center
                  Recording Problems
                  Processing Notifications
                  Updating Notifications
                  Processing a Reply from SAP
                  Search Functions in the Customer Competence Center
                  Configuring the Support Line Feedback
               Direct Link to SAP Support
         Claim Management
            Creating and Processing Claims
               Creating Claims Using the Internet
               Notification Header
                  Entering Notification Long Texts
                  Displaying Administrative Information
               Action Log
               Partners in Notification Processing
                  Partners in Claims
                  Processing the Partner Information
               Configuring User Default Values
               Task
                  Entering Tasks
                  Status Management for Tasks
                  Automatic Determination of Tasks
                  Follow-Up Actions for Tasks
               Activity
                  Entering Activities
               Action Box
                  Standard Follow-Up Functions
                  Function Modules for Claim-Specific Activities
               Outbound Telephone Calls
               Linking Documents from the DMS
               Status Management for Notifications
                  Displaying Status Information
                  Assignment of System Statuses
                  Assigning and Changing User Statuses
            Evaluating Claims
            Archiving Claims
         Internal Service Request
            Preparing The Internal Service Request
               Definition Of A Scenario
                  Scenario
                     Cost-Incurring Scenarios
                        Easy Cost Planning and Execution Services
                        Using Easy Cost Planning
                        Executing Ad Hoc Cost Estimates
                        Triggering the Execution Services
                        Template for Easy Cost Planning
                        Creating Templates
                  Notification
                     Notification Type
                  Task
                     Entering Tasks
                     Follow-Up Actions for Tasks
                  Action Box
                     Standard Follow-Up Functions
                  Activity
                     Entering Activities
                  Defining Scenarios
                  Business Add-Ins
               Definition Of A Form
                  Preparing The Internet Service
                     Generating Services
                     Publishing a Service
                     Executing a Service
                  Form Definition
                     Defining Forms
                     Example: HTML Structure Of An HTML Template
                     Example: Specific Form Elements In The HTML Template
                     Example: HTML Template For A Form In The Create Mode
                     Web Application Builder
                        Creating HTML Templates
                        Extending HTML Templates
                        Adding MIME Objects
                     SAP@Web Studio
                        ITS File Types
                        ITS File Storage Locations
                        Internet Application Development
                        SAP@Web Studio User Interface
                           Starting and Stopping the SAP@Web Studio
                           Adjusting the User Interface
                           Using the Project Workspace Views
                           Using the SAP@Web Studio Editors
                        SAP@Web Studio Options
                           Specifying R/3 Connections
                           Specifying File Viewers
                           Native Language Support (NLS)
                              Specifying a Default Language
                              Specifying a Default Character Set and Font
                           Specifying a Default Project Directory
                           Opening a Web Browser in the SAP@Web Studio
                           Setting HTMLBusiness Editor Options
                        ITS Project Management
                           Creating ITS Projects
                           Opening ITS Projects
                           Closing ITS Projects
                           Adding Files to ITS Projects
                           Importing Files Into ITS Projects
                        ITS Site Management
                           Defining an ITS Site
                           Specifying the Active ITS Site
                        ITS Service Creation
                           Creating ITS Service Files
                           Creating HTMLBusiness Templates
                           Creating Flow Files
                           Creating Language Resources
                           Creating ITS Themes
                           Creating ITS Files Manually
                        ITS Service Maintenance
                           HTMLBusiness Editor
                              Starting and Stopping the HTMLBusiness Editor
                              Using the HTMLBusiness Editor
                              Inserting Standard HTML Tags
                              Entering HTMLBusiness Code
                              Maintaining Custom Tag Lists
                              Inserting Graphics into HTMLBusiness Templates
                              Checking HTMLBusiness Syntax
                              Previewing HTMLBusiness Template Layout
                              Viewing Context Data Values
                           Grid Control Editor
                              Using the Grid Control Editor
                              Editing Service and Language Resource Files
                        ITS File Management
                           Opening ITS Files
                           Saving ITS Files
                           Printing ITS Files
                           Closing ITS Files
                           Copying and Moving ITS Files
                           Dragging and Dropping ITS Files
                           Deleting ITS Files
                        ITS Service Publishing
                           Specifying the Active ITS Service
                           Publishing ITS Files
                           Building ITS Services
                           Testing ITS Services
                           Using Web Browser Functions
                        ITS Source Control
                           Working With Source-Controlled ITS Files
                           Connecting to the R/3 System
                           Adding Files to ITS Source Control
                           Assigning ITS Files to Change Requests in R/3
                           Checking ITS Files out of Source Control
                           Checking ITS Files Into Source Control
                           Setting Checkin/Checkout Options
                           Getting Read-Only Access to ITS Files
            Entering An Internal Service Request
               Searching For Solutions: Flow
               Request Without Approval Requirement: Flow
               Request With Approval Requirement: Flow
                  Approval Requirement for Notifications
               Scenarios Provided
                  General Request
                  Request For Office Removal
                  Request For Budget Increase
                  Request For Master Data Change
                  Request For An Adjustment Posting
                  Change Notification
            Processing The Internal Service Request
               Processing Notifications
                  Process Notification
                  Processing Notifications Using Worklist
                     Select and Process Notifications Using Worklist
                  Processing Notifications Using Workflow
                  Partners in Notification Processing
                     Processing the Partner Information
               Task Processing
                  Process Specific Task in a Notification
                  Processing Tasks Using Worklist
                     Select and Process Tasks Using Worklist
                  Processing Tasks Using Workflow
               Status Query
                  Status Management for Notifications
                     Displaying Status Information
                     Assignment of System Statuses
                        Assigning and Changing User Statuses
                  Status Management for Tasks
               Document Flow
                  Displaying the Document Flow for a Notification
            Example: Entering And Processing An Internal Service Request
         Change Notifications
            Change Notification
            Internal Service Request
            Notification Processing (All Notification Categories)
               Processing Notifications Using Worklist
                  Select and Process Notifications Using Worklist
               Processing Notifications Using Workflow
               Action Box
                  Activities for Change Notifications
               Status Management for Notifications
                  Displaying Status Information
               Document Flow
                  Displaying the Document Flow for a Notification
   General Notification Functions
      Action Box
         Standard Follow-Up Functions
      Action Log
      Approval Requirement for Notifications
      Document Flow
         Displaying the Document Flow for a Notification
      Setting User Default Values
      Process Notification
      Select and Process Notifications Using Worklist
      Select and Process Tasks Using Worklist
      Status Management for Notifications
         Displaying Status Information
         Assignment of System Statuses
         Assigning and Changing User Statuses
      Notification Header
         Linking Documents from the DMS
         Entering a Notification Header Text
         Partners in Notification Processing
            Processing the Partner Information
         Specifying a Priority
         Displaying Administrative Information
         Outbound Telephone Calls
      Item
         Entering Items
         Cause for Item
            Create Cause for Item
      Task
         Entering Tasks
         Status Management for Tasks
         Automatic Determination of Tasks
         Follow-Up Actions for Tasks
      Activity
         Entering Activities
      Catalog Profile
         Using an Alternative Catalog Profile
         Changing the Catalog Profile