The Outgoing calls function makes it easier to process service notifications and service orders. It enables you to initiate a phone call to the customer directly from the notification or order.

On the partner overview screen for service notifications or service orders, you can trigger the call direct to the customer using an icon. If several partners exist, you can select the telephone number of the respective customer to be used as the default.

You can use this function on the partner overview screen for functional locations and pieces of equipment, and in list editing for items, tasks, and activities.