Different time data is stored in the service notification. The system time usually forms the basis for this data. The date when the notification was created and when it was changed are thereby always displayed in the system time.

If you define a personal time zone in the user master record, the system saves particular time data for the notification in the local time zone of the user. This data consists of:

• Notification date
• Dates for notification (for example, malfunction start, malfunction end, required start)

The system also takes the local time zone of the user as the basis for calculating dates.

If detail data for the customer is displayed in the notification, the time zone of the customer is displayed there for information. However, the system does not consider this time zone during its calculations.

You have maintained time zones centrally in the Customizing for Cross-Application Components by choosing General Application Functions.

You have entered the local time zone of the user in the user master record under Personal time zone.

You have activated the include screen Customer/Contact Person with Detail Data in the Customizing for Plant Maintenance and Customer Service under Maintenance and Service Notification.

You can display the local time zone of the user by choosing Goto ® Administrative data in the notification.