A partner is a company or a person, with whom you can or must come into contact when conducting business.

To process a service notification from start to finish, you need to know the organizational structures involved. These structures are primarily of importance in a later phase of processing, for example, if you create a service order for the service notification and want to bill the costs.

Therefore, you should enter the Sales organization, Distribution channel and Column under location data, before you enter the following partner data in the notification header:

• Sold-to-party

• Contact person

• Purchase order number and purchase order date of the customer

If a service contract exists in the technical object specified in the notification and Customizing has been maintained accordingly, the system automatically enters the number of the service contract with contract item in the field Sales document.

This contract is copied into the order automatically when the order is created. If a service contract exists, the system also automatically proposes a specific order type.

From the initial screen for the service notification, you can call up the partner data screen and enter any number of partner functions, depending on which service object and which type of notification is involved.

In addition, you can call up address and other contact data in a dialog box.