Storage of Outgoing Documents (PM-SMA-SC) 

Use

In the Service Management (SM) application component, you can use the SAP ArchiveLink to store outgoing documents in an external content server.

See also Business Background (PM-SMA-SC).

 

Prerequisites

Technical Realization (PM-SMA-SC)

Predefined Shop Papers for Service Notification Types

Service Notification Type

Shop Papers

Notification type S1

Service notification overview

Notification type S2

Service notification overview

Notification type S3

Service notification overview

 

Object Types Used

The interface between the R/3 functions and SAP ArchiveLink is realized using object technology.

In this scenario, the system processes the business application object, Object Type BUS2080 (Service Notification). You can find the features, methods and events defined for the object type in the object repository in the R/3 System.

When you store an outgoing document, the document is automatically assigned to the service notification currently being processed.

Document Types

In the standard system, the following global document type is predefined for storing outgoing documents in the SM application component:

 

Preparation and Customizing (PM-SMA-SC)

General Customizing for SAP ArchiveLink

In order that you can store outgoing documents, you must first define global document types for SAP ArchiveLink in Customizing. For more information, see the SAP ArchiveLink documentation in Special Customizing.

Customizing in the SM Application Component

When you make Customizing settings for service notifications in the SM application component, you must define the print control for the shop papers. This comprises the following:

When you define the shop papers, you must assign global document types to them.

You define the print control in the Implementation Guide (see Plant Maintenance and Service Management ® Maintenance Processing and Service Processing ® Notifications ® Notification Print Control).

 

Activities

To store outgoing documents in the SM application component, you must first create a service notification or call up an existing service notification using the change function. Then you can:

Storing Outgoing Documents

To store a shop paper, choose the function for printing the service notification. Several dialog boxes appear, in which you can select the required shop papers and define the appropriate print parameters and form of storage. When you select and save a shop paper for storage, the system stores the shop paper in the SAP ArchiveLink.

Displaying Stored Documents in the SAP ArchiveLink Viewer

When you process a service notification, for which one or more outgoing documents have been stored, you can display this document in the SAP ArchiveLink Viewer. To do this, choose Environment ® Object links in the notification header. A dialog box appears, in which you can select the object link for the stored documents. If only one document is stored for the service notification, it is displayed automatically in the SAP ArchiveLink Viewer. If several documents are stored for the service notification, you can select the required document in a second dialog box.