In the Service Management (SM) application component, you can use the SAP ArchiveLink to store incoming documents in external content servers.

The following global document type for "storage for subsequent entry" in the SM application component is already defined in the standard system:

The interface between the R/3 functions and SAP ArchiveLink is realized using object technology. In this SAP ArchiveLink scenario, the system processes the following application object:

Standard tasks are single-step tasks provided by SAP which describe simple business activities from an organizational viewpoint. In each case, a single-step task refers to one object method (technical link to R/3 functions) and is linked to the people who can process the object.

In order that you can store incoming documents, you must first make Customizing settings for SAP ArchiveLink to maintain the following:

• Global document types
• Links
• Presettings

The SAP Business Workflow automatically informs the people responsible that an incoming document has been stored and that a service notification must be created. The Customizing for the SAP Business Workflow includes the following:

• Maintaining a workflow document type

• Maintaining workflow parameters

• Method parameter

• + (value which is assigned to the method parameter)
• M2 for notification type "Service notification"

The scenarios for storage for subsequent entry usually include two or more people who work at different locations within the company. Each of these people must execute the relevant storage functions depending on their task area.

When storing for subsequent entry, one person scans the incoming documents in a storage unit and assigns them to document types. This is performed using the storage functions in the Office menu.

When storing for subsequent entry, a second person (in a different department) processes the work items which have been generated by the storage operation and the SAP Business Workflow. In the SM application component, this is usually the person who created and/or processed the service notifications.

For more information, see the following documentation:

• Storage for Subsequent Entry: Assigning Document Types and Processing Work Items:

• Processing of Service Notifications: