R/3 document containing processing data that can be transferred from the R/3 Maintenance and Service Management (MSM) system to Computer-aided Scheduling & Dispatch (CSD/MF) software.

A work order may contain multiple operations, which in turn can contain multiple sub-operations. A work/service order can make reference to a business partner (customer), and one or more technical objects (for example, work locations, equipment). Work orders and work operations may have dependencies with one another, as well as external constraints such as permits. Tools, material and/or qualifications can be defined in the work/service order as requirements for the work.

Normally, work information provided by SAP is translated as 1 "job" per work order operation. However, for administrative expediency, the CSD system may dispatch a single "summary" of jobs instead of multiple operations in the work order. Under these circumstances, work completion transactions would normally only be generated for those work requests that were dispatched.

The CSD system may support functionality that permits feedback for jobs to be done to a "standing" work order that is not dispatched but used purely as a cost collector for a specific type of work.

• Operation data (sub-operation, splits, material, PRTs, requirements, relationships)
• Notification reference data

The IORD transaction performs the extraction of the work/service order data to build IDocs.