Commitment of the manufacturer, vendor, or retailer to guarantee services to a customer either free-of-charge or only charged in part, over a certain period of time. In the majority of cases, the warranty relates to a technical object. This might be an object belonging to your company or to a customer.

Many business transactions, such as buying, selling, and maintaining products, involve a warranty. When you purchase a new product, for instance, it is supplied with a manufacturer warranty for a certain period of time, or amount of use. When you sell or lease a product, you may be legally required to supply your customer with a warranty for this product. Similarly, if you are a provider of services, you may need to provide a warranty to define the extent of the services to be provided, in order to protect yourself, as well as your customer.

Before you can issue warranties for individual objects, you need to define your basic conditions and requirements. These conditions and requirements may be specific to your company, your products, your customers, and your customer groups, and may well differ from one country or region to another.

The Customer Service application component provides the following types of warranties:

• Temporally valid warranties
• Counter-dependent warranties
• Warranties that are valid for periods of time and counter intervals

The warranty check can be performed automatically by the system when processing customer notifications and billing requests.

The structure of a warranty record corresponds to that of the master warranty record. You can extend and change the data that it contains for each individual object.