Settling Delivery and Returns Items 

  1. Check whether the total amount is to be paid or to be reimbursed for the invoice or credit memo to be entered.

    2. - If you have something to pay, choose the transaction Invoice on the Logistics Invoice Verification screen.

    - If you are to be reimbursed, choose the transaction Credit memo on the Logistics Invoice Verification screen.

  2. Enter the document header data and match up the document to the order item. The system automatically suggests Returns and Deliveries.

    3. The standard system is configured as follows:

    - If you enter an invoice, the system interprets the delivery items as items to be invoiced and the returns items as items to be credited.

    - If you enter a credit memo, the system interprets the delivery items as items to be credited and the returns items as items to be invoiced.

  3. Check if the delivery items are to be invoiced and the returns items are to be credited. If this is the case, proceed with step 4.

    4. Otherwise, change the selections Invoice and Credit memo in the Delivery and Returns lines.

  4. In the invoice items, all the delivery and returns items that match your selection are suggested. From the + or - sign next to the amount you can see whether an item is for invoicing (+) or crediting (-).

    5. The quantity suggested for a delivery item is as follows:

    - In the case of an invoice, the difference between the total quantity delivered and any quantity already invoiced.

    - In the case of a credit memo, the quantity already invoiced.

    The quantity suggested for a returns item is as follows:

    - In the case of a credit memo, the difference between the total quantity returned and any quantity already credited.

    - In the case of an invoice, the quantity already credited.

    The value suggested is based on the quantity suggested and the order price.

  5. Check if the correct items are selected. Compare the quantities and values in the credit memo or invoice.

    6. If you change the default quantity or value, the system carries out a quantity or price check for both delivery items and returns items. The checks for returns items are the same as for delivery item checks. Returns items are not, however, blocked.

    For more information, see Invoice with Variances.

  6. Post the credit memo or invoice.