External Scheduling in the Graphical Monitor 

Use

The SAP System uses the graphical monitor to display the distribution of resources either in the external scheduling system or in the SAP System itself. This is only possible if scheduling is performed for individual technicians.

Prerequisites

You have assigned the function module READ_WORKLOAD to the fixed value R in Customizing under Plant Maintenance and Customer Service ® Maintenance and Service Processing ® Maintenance and Service Orders ® Scheduling ® External Scheduling ® Configure Communication.

This function module defines the interface that reads the actual dates for the technician from the external scheduling system when the graphical monitor is started or refreshed.

Activities

  1. Depending on which application component you are working in, choose
  1. Set the indicator External in the screen area Scheduling.
  2. The system displays the current field service planning dates from the external scheduling system in the graphical monitor.