Use
You can specify a priority for maintenance plans that generate a maintenance/service notification or a maintenance/service order as the
maintenance call object in the maintenance call item. In scheduling, the priority is copied to the call object. This enables you to set priorities when planning the tasks to be performed, as is also possible in unplanned maintenance and service processing.Prerequisites
In Customizing for Plant Maintenance and Customer Service, you have defined the priority types and the priorities for each priority type, and assigned the priority types to the notification types (for example, malfunction report) or order types (for example, service order) which are generated from the maintenance plan.
Activities
In Customizing
Activity |
Menu Path |
Defining priorities for notifications |
Plant Maintenance and Customer Service ® Maintenance and Service Processing ® Maintenance and Service Notifications ® Notification Processing ® Response Time Monitoring ® Define Priorities |
Defining priorities for orders |
Plant Maintenance and Customer Service ® Maintenance and Service Processing ® Maintenance and Service Orders ® General Data ® Define Priorities |