Data Transfer 

Use

From Release 4.6, you are able to transfer released work specifications to an external system for subsequent finite-resource scheduling and assignment to work crew(s). You can also transfer status and assignment information back to the R/3 System, as well as return completion feedback both during and after the execution of the work.

Integration

The transfer of data between the R/3 Maintenance and Service Management (MSM) system and Computer-aided Scheduling and Dispatch/Mobile Feedback (CSD/MF) software is achieved through a combination of system standard BAPIs (Business Application Program Interfaces) and some specific IDocs (Interchange Documents).

SAP provides a process by which IDocs can be created from any standard BAPI.

Features

You can differentiate between two types of data transfer:

The following graphic illustrates the process flow for field service work:

 

The interface also supports the extraction of assignments, absence information and qualifications for staff assigned to specific work centers or associated hierarchies.
The ability to extract work center availability information is already supported through another interface.