Master Warranty 
Master Warranty
Definition
The master warranty comprises:
Structure
Warranty Header
Header data is relevant to the whole data record. Some header data, such as the warranty number and type, is fixed for the validity of the warranty.
You can maintain the following data at header level:
In this field you define the type of warranty you require. For example, whether the warranty is to be used as a manufacturer or vendor warranty (inbound) or as a customer warranty (outbound).
This indicator specifies whether the master warranty of technical object should be passed on to the technical objects lower down in the hierarchy. When a warranty check is performed for technical objects lower down in the hierarchy, the warranty of the technical object of the higher hierarchy level is displayed. A maximum of two higher technical objects are displayed.
The freely definable sort field serves mainly as a function for finding particular warranties.
In the long text, you can list the general conditions that apply to the validity of the warranty (for example, "Warranty services apply only during normal conditions of use..."). You can create texts in different languages.
If you need to manage a large number of different warranties, you can assign them to different classes (for example, for different suppliers, customer groups, and so on). This simplifies search processes, and evaluations based on particular aspects are supported.
Warranty Service Items
You can enter any number of service items in the master warranty record. You must describe each service item using one of the following options:
If you do not enter a service master record, you must enter a short text to describe the service item.
You can create texts in different languages. If you choose a service master record, the system displays automatically the text for that service or activity.
Depending on the type of service entered, the system displays whether the service is already configured or whether it is configurable in the checkboxes Configured and Service is configurable.
You must enter an inclusive/exclusive indicator for each service item. You use this indicator to define whether the item should be included in the warranty, or whether it is excluded from it. Inclusive and exclusive items can be combined in a warranty.
A warranty for a vehicle includes the following items:
Items |
Incl./Excl. |
Engine |
Inclusive |
Bodywork |
Inclusive |
Corrosion protection |
Inclusive |
Damage to soft-top |
Exclusive |
Damage to wind- screen |
Exclusive |
Warranty Counters
Each item has one or more counters which record the time or counter reading for the validity of the warranty. Generally, if you enter items that are to be excluded from the general warranty conditions, these do not require a counter. If you have assigned more than one counter to an item, you must define whether:
To define the relationship between the different counters for an item, you must select one of the following radio buttons:
Specifies that all counter readings must be valid, in order for the warranty to be valid
Specifies that at least one of the counter readings must be valid, in order for the warranty to be valid
If you have assigned several counter readings, you can assign a sort field to each counter which enables you to set priorities.
Before you create a warranty, you should define all counters that you are using. Warranty counters are represented in the system using characteristics of the classification system. For more information, see
You must enter a measurement unit for each counter, for example:
Warranty period Operating hours Counter reading |
1 year 500 hours 9999. |
The counter unit is represented in the system by a characteristic unit of measure. This unit of measure can form the link between the warranty record and the master record of the object for which the warranty was created.
Integration
The warranty can be assigned either to pieces of equipment, functional locations, or serial numbers. You can assign two warranty types (customer/vendor warranty) per object. Warranty data for the technical object is now processed in the tab pages and can be used for functional locations, equipment and serial numbers.
As of Release 4.5B, it is no longer possible to process warranty data in technical objects using the menu path Extras ® Warranty.
From Release 4.6B, warranty data will be processed using special settings in Customizing under Master Data ® Technical Objects ® General Data ® Set View Profiles for Technical Objects.