Entering Items (SAP Library - Customer Service (CS))

Entering Items

Use

In the notification item you enter and maintain data describing in greater detail the problem or malfunction that occurred, or the activity that was performed. A notification can have several items. Each item contains the following data:

For a malfunction report:

A short description of the malfunction that occurred, at which object part the problem occurred, and what caused it

For an activity report:

A short description of the activity that was performed, at which object part, and possibly at which assembly, the activity was performed

For a maintenance request:

Short description of the tasks that are to be performed, to which object part the tasks should be performed by the maintenance department, and what possibly prompted the request to be made

Procedure

In each notification, you should maintain the first item so that the notification:

Can be evaluated with reference to object parts, problems and causes
Can be classified, if you use the SAP Classification System in your company. You can only classify at the level of notification items.

If the notification has only one item, the classification data is valid for the whole notification, even though you entered it for the item. If the notification has several items, the classification data is valid in each case for the item for which you entered it.

You should create several items if:

More than one object part is affected, and/or
More than one problem or damage has occurred, and/or
There is more than one cause, and/or
More than one class must be assigned

To call up the individual functions in the table, call up the notification in create or change mode. As the notification screen is adjustable, it is possible that the functions in your system are located on other tabstrips.

Function	Tab page/Symbol	What you should know
Entering item data	Items	You enter data for a single item directly in the group box Item on the tabstrip Notification.
Entering item data in the item overview	Items	For each item there is a row containing the most important data.
Entering item data in the item detail screen		You can only access the fields for classification and assembly in the item detail screen. If you have selected several items in the item overview, select the icon to go to the next item on the detail screen. To create a new item from the detail screen, choose New entry.