A maintenance request is a targeted instruction to the maintenance department to perform an activity in the manner described. The decisive factor in this case is that there is no malfunction.

Maintenance requests are typically used for investments, for example if an employee requires a new monitor, or if all the telephones in one part of the building in a company need replacing.

All that is initially important in the maintenance request is the maintenance activities. Data relating to the execution of the tasks is only entered in the system in a second step, by changing the maintenance notification.

When creating a maintenance request you should provide as much information as possible for maintenance planning, regarding the activities you want the maintenance department to carry out for you. To do this, make the following entries where possible:

• What is being requested
• The object or area to which the request refers
• Who requested the activity