returns (SAP Library

returns

A sales document that is used in complaints processing for when a customer returns goods.

If the customer returns damaged goods, or goods that were delivered for sale on approval, you can enter a return in the system.

The return causes the system to

create a returns delivery to register that the goods have been received, and post the goods to stock (e.g. blocked stock)

create a credit memo, once you have checked the goods and approved the complaint