You use this workflow if you want the creator of a maintenance order to be notified when the maintenance order is opened or released, or when final confirmation, technical completion, or business completion is performed for it. By using this workflow, the author is always able to:

• See in which phase of processing the orders that he created are in, by looking in his integrated inbox
• Branch immediately into the corresponding orders

This scenario has been implemented in the standard system for the application component Plant Maintenance (PM). You can also use it for the component Service Management (SM). To do this, you can copy this scenario and change the check for maintenance orders into a check for service orders.

You can only implement this workflow if you use maintenance or service orders in your system.

To be able to use the workflow successfully, you must have made all the necessary settings for it in your R/3 System.

• Order release
• Final confirmation of the order
• Technical completion of the order
• Business completion of the order

3. In these circumstances, the order creator sees a work item in his integrated inbox, that can be processed directly from the inbox.
4. When the order creator processes the work item, the change transaction for the order is called up automatically.
5. The work item is terminated when the maintenance order enters the next processing phase.