Capacity requirements planning supports you in the detailed resource planning of technicians in Customer Service.

The capacities of the individual technicians must be maximized as far as possible in view of the changing daily requirements. Therefore, capacity requirements planning can help you when determining which people are available and when assigning them to order operations. You can use this component to define which persons can or should complete which activities for which date.

You can only use this component in connection with the following application components:

• Service Orders (CS-SE)
• Capacity Requirements Planning (PP-CRP)
• Personnel Management (PA)
• Time Management (PT)

To optimize the use of capacity requirements planning, certain settings must be made in the system. The system administration makes the settings in the Customizing for Production Planning and Plant Maintenance.