Preparation and Customizing (CS-CM-SN / Completing a Service Notification) 
Preparation and Customizing (CS-CM-SN / Completing a Service Notification)
In addition to general Customizing, which ensures that the workflow system functions properly, several other Customizing steps are required for this workflow template.
Customizing of SAP Business Workflow
Editing the Organizational Structure Performing Task-Specific Customizing Activating Event-Receiver Linkage