Processing a Service Notification in Process (CS-CM-SN) (SAP Library

Processing a Service Notification in Process (CS-CM-SN)

This workflow scenario is obsolete and should no longer be used. The functions for this scenario have been integrated into the new workflow scenario Processing of a Service Notification.

Definition

You can use this workflow scenario to process service notifications that have the status "In process", but which have not yet been completed. For example, a certain person in an organization may be responsible for putting all outstanding service notifications in process (refer to Processing Outstanding Service Notifications (CS-CM-SN)). However, another person may actually be responsible for processing a notification.

The system informs the following people or departments in the order listed below:

Coordinator of service notification

Department responsible (if no coordinator has been specified)

All the people, who are assigned to the task (if neither a coordinator, nor a department has been specified)

SAP Business Workflow

If a service notification obtains the status "In process", the person or group of people responsible can be notified by SAP Business Workflow using the corresponding system setting. These people see a work item in their integrated inbox, and it can be processed directly from there. The change transaction for the service notification is called up automatically during processing.