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With the transactional app My Inbox, you can make important decisions via mobile or desktop devices anywhere and anytime. Using this app, you can process your standard and custom workflow tasks based on the decision options defined in the back-end system.

All Items Inbox

With the My Inbox app, we deliver a pre-configured All Items tile in the SAP Fiori Launchpad, which enables you to easily process all your tasks.

Scenario-Specific Inbox

The My Inbox application also offers you the possibility to define your own workflow scenarios and create scenario-specific tiles in the SAP Fiori Launchpad. For more information, see App Implementation: My Inbox.

Key Features
  • You can process tasks from your SAP Business Workflow, SAP Business Process Management (BPM), and 3rd party providers.

  • You can define the decision options you want to display (for example, approve or reject).

  • You can perform the standard actions (for example, claim, release, or forward a request).

    These actions are available by default; no customizing is needed in the back-end system.

  • You can perform mass actions, that is, process several tasks of the same type at the same time.

  • You can view and add comments.

  • You can view custom attributes that provide additional information about the task instance.

  • You can view, upload, and delete attachments.

  • You can create and manage substitution rules to manage the tasks in your absence.

  • You can send emails or post tasks on a pre-configured JAM site.

  • You can view the business cards of the application users.

  • You can browse, sort, filter, and group tasks requiring action.

  • You can extend the standard application to cover additional UI or functionality needs.

  • You can easily process all your tasks with the pre-configured All Items tile.

  • You can view the support information of the application to resolve error conditions.

  • You can view the task history for Business Workflow tasks.

  • You can view the additional information provided in the object links for Business Workflow tasks.


Substitution and Open task feature are not supported in mobile devices.

System Landscape Requirements

In order to be able to implement this app, your system landscape has to be enabled for SAP Fiori. One of the requirements for your system landscape is that your back-end product meets the required product version stack:

Required Back-End Product (Product Version Stack)

n/a (n/a)

The front-end components of this app (such as the user interface) are delivered together with the components of other apps as part of this SAP Fiori product:

Front-End Components Delivered with (Product Version Stack)

SAP Fiori for request approvals 1.0 ( 06 (01/2016) )

For more information, see the app implementation document of this app.

Component for Customer Incidents