App Extensibility: Workload Management for Claims

Use

You can extend Workload Management for Claims according to your business needs for different aspects. For this purpose, the following extensibility options are available:

Header data with a list of claim handlers and assigned claims
List of claims for the selected claim handler (detailed view)
Display of other detailed data on a claim (detailed view)
Display of subclaims for a claim (detailed view)
Display of tasks for a claim (detailed view)

Header Data with a List of Claim Handlers and Assigned Claims

The header data includes the list of claim handlers with their assigned open claims and information on the business card of the claim handler. To extend the header data to include own fields, the following extensibility entities are available on the different software layers. You have to extend each of these entities according to your specific business needs:

UI		Back End/ABAP
View	Extension Point	Design Time: Gateway Entity	Design Time: Extension Include (in DDIC Structure)	Runtime: Customer extension using the following BAdI
S3.view.xml	extClaimDetailHeader	ICL_WORKLOAD_MANAGEMENT (AdjusterClaimCount)	ICL_WLM_USER_CLAIM_COUNT_INCL (DDIC structure: ICL_WLM_USER_CLAIM_COUNT)	BADI_ICL_ODATA_WLM_CLAIMS

List of Claims for the Selected Claim Handler

As soon as you select a claim handler in the app, the system displays the open claims of the claim handler with certain claim data. To extend the displayed claim data to include own fields, the following extensibility entities are available on the different software layers. You have to extend each of these entities according to your specific business needs:

UI		Back End/ABAP
View	Extension Point	Design Time: Gateway Entity	Design Time: Extension Include (in DDIC Structure)	Runtime: Customer extension using the following BAdI
S3.view.xml	extClaimTableColumns	ICL_WORKLOAD_MANAGEMENT (AdjusterClaim)	None	BADI_ICL_ODATA_WLM_CLAIMS
S3.view.xml	extClaimTableItems	ICL_WORKLOAD_MANAGEMENT (AdjusterClaim)	ICL_WLM_USER_CLAIM_INFO_INCL (DDIC structure: ICL_WLM_USER_CLAIM_INFO)	BADI_ICL_ODATA_WLM_CLAIMS

Display of Other Detailed Data on a Claim

You can view other detailed data for each claim. To view this detailed data, the following extensibility entities are available on the different software layers. You have to extend each of these entities according to your specific business needs:

UI		Back End/ABAP
View	Extension Point	Design Time: Gateway Entity	Design Time: Extension Include (in DDIC Structure)	Runtime: Customer extension using the following BAdI
S4.view.xml	extGeneral	ICL_WORKLOAD_MANAGEMENT (ClaimOverview)	ICL_WLM_CLAIM_OVERVIEW_INCL (DDIC structure: ICL_WLM_CLAIM_OVERVIEW)	BADI_ICL_ODATA_WLM_CLAIMS

Display of Subclaims for a Claim

All subclaims with certain subclaim data are displayed for each claim. To extend this subclaim data, the following extensibility entities are available on the different software layers. You have to extend each of these entities according to your specific business needs:

UI		Back End/ABAP
View	Extension Point	Design Time: Gateway Entity	Design Time: Extension Include (in DDIC Structure)	Runtime: Customer extension using the following BAdI
S4.view.xml	extSubclaimTableColumns	ICL_WORKLOAD_MANAGEMENT (ClaimSubclaim)	None	BADI_ICL_ODATA_WLM_CLAIMS
S4.view.xml	extSubclaimTableItems	ICL_WORKLOAD_MANAGEMENT (ClaimSubclaim)	ICL_WLM_CLAIM_SUBCLAIM_INCL (DDIC structure: ICL_WLM_CLAIM_SUBCLAIM)	BADI_ICL_ODATA_WLM_CLAIMS

Display of Tasks for a Claim

All tasks with certain task data are displayed for each claim. To extend this task data, the following extensibility entities are available on the different software layers. You have to extend each of these entities according to your specific business needs:

UI		Back End/ABAP
View	Extension Point	Design Time: Gateway Entity	Design Time: Extension Include (in DDIC Structure)	Runtime: Customer extension using the following BAdI
S4.view.xml	extTaskTableColumns	ICL_WORKLOAD_MANAGEMENT (ClaimTask)	None	BADI_ICL_ODATA_WLM_CLAIMS
S4.view.xml	extTaskTableItems	ICL_WORKLOAD_MANAGEMENT (ClaimTask)	ICL_WLM_CLAIM_TASK_INCL (DDIC structure: ICL_WLM_CLAIM_TASK)	BADI_ICL_ODATA_WLM_CLAIMS

Note

Note the following when displaying tasks:

When the system selects the corresponding data for tasks, it searches for workflows with object ID TS20700091 (table SWWUSERWI, field TASK_OBJ) and category ID ICLACT (table SWW_WI2OBJ, field TYPEID). If you use other IDs for your workflow processing, you must override the above-mentioned default values in the CLASS-CONSTRUCTOR of class CL_ICL_WLM_ODATA_HELPER using an implicit enhancement option. At the end of the CLASS-CONSTRUCTOR you need to adjust the entries in the internal tables gt_task_obj_rg and gt_typeid_rg to suit your requirements.

Additional Extensibility Entities

Business Add-Ins (BAdIs)

The following BAdI is available for extensibility purposes:

BADI_ICL_ODATA_WLM_CLAIMS (OData services for claims in Workload Management)

For more information, see the BAdI documentation.

Extension Includes

In addition to the extension includes described above, the following extension include is available:

DDIC	Extension Include	Use
ICL_WLM_USER_CLAIM_REASSIGNMNT	ICL_WLM_USER_CLAIM_REASGNMNT_I	You can use this extension include to store additional information once one claim or multiple claims have been transferred from one claim handler to another claim handler, such as information in message output.

If there are additional fields available in the OData service, you can display these fields on the UI. For more information, see the extensibility documentation for the respective SAP NetWeaver release on your front-end server at http://help.sap.com/fiori_implementation Start of the navigation path Extensibility Information for SAP Fiori Next navigation step Extending the UI Layer UI Extensibility Workflow Checking the SAP-Enabled Extension Options Extension Points End of the navigation path .

UI Controller Hooks

To plug in and execute custom code, the following hooks are available in the controller code:

Controller	Hook	Use
S3	exHookOnDataReceived	Claim list Selection of a new claim handler based on the header data You can do the following, for example: Calculate or determine content of customer-specific UI fields that are not provided directly by the back-end system via include structures. Control that certain standard fields are not displayed on the UI Note The control cannot be hidden.
S4	exHookOnDataReceived	Claim details display - Selection of a new claim The same examples as given above are valid.

Controller

Hook

Use

S3

exHookOnDataReceived

Claim list Selection of a new claim handler based on the header data

You can do the following, for example:

Calculate or determine content of customer-specific UI fields that are not provided directly by the back-end system via include structures.
Control that certain standard fields are not displayed on the UI

Note

The control cannot be hidden.

S4

exHookOnDataReceived

Claim details display - Selection of a new claim

The same examples as given above are valid.

If there are additional UI controller hooks available in the controller code, you can add own code. For more information, see the extensibility documentation for the respective SAP NetWeaver release on your front-end server at http://help.sap.com/fiori_implementation Start of the navigation path Extensibility Information for SAP Fiori Next navigation step Extending the UI Layer UI Extensibility Workflow Checking the SAP-Enabled Extension Options UI Controller Hooks End of the navigation path .

More Information

For a general description of the extensibility options and procedures of SAP Fiori apps, see http://help.sap.com/fiori_implementation Start of the navigation path Extensibility Information for SAP Fiori End of the navigation path .