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Function documentationAnalysis of Change Requests

 

You can use this function to analyze how effectively change requests are processed in your organization.

You can analyze change requests from the following perspectives:

  • Processing times

  • Statuses

  • Change requests involving you

Prerequisites

You have completed the tasks required to ensure it is possible to analyze change requests in the system. For instructions, see Enabling Detailed Analysis of Change Requests.

Features

Analysis of Processing Times

After you specify a priority and a time frame, you can find out whether change requests across the organization are meeting or violating target processing times. This information is available for the whole organization, for data models within the organization, and for change request types within each data model. You can access statistical information in the list view and graphical illustrations in the graphical view. In the Processing Time (List View), you can navigate to individual change requests that are causing problems.

Note Note

The target processing times can depend on service level agreements defined in Customizing for priorities of change request types, or on due dates specified when change requests are created. For instructions on how to set up a service level agreement, see Enabling Detailed Analysis of Change Requests.

End of the note.

The table below shows additional technical information.

Screen

Application Type

Technical Name

Processing Time (List View)

Web Dynpro

MDG_MONITOR_CR_PROCESTIME

The same application is used for the Status (List View) screen and Processing Time (List View) screen.

Processing Time (Graphical View)

Dashboard

0XC_MDG_MONITOR_CR
Analysis of Statuses

For any time frame or change request priority, you can get an overview of how many change requests are completed and rejected, completed and accepted, and created. This information is available for the whole organization, for data models within the organization, and for change request types within each data model. You can navigate to individual change requests that are causing problems. You can also access a screen that shows the main reasons why change requests are being rejected.

The table below shows additional technical information.

Screen

Application Type

Technical Name

Status (List View)

Web Dynpro

MDG_MONITOR_CR_PROCESTIME

The same application is used for the Status (List View) screen and Processing Time (List View) screen.

Rejection Reasons

Web Dynpro

MDG_ANLY_CR_REJ_REASON
Analysis of Change Requests Involving You

You can view a graphical summary of the nature of your involvement in change requests involving you.

This information is available to you if you open a side panel in the My Change Requests screen

You can refer to the following documents:

Screen

Application Type

Technical Name

My Change Requests (Side Panel)

Web Dynpro

USMD_EDITION_CREQUEST