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Procedure documentationEnabling Detailed Analysis of Change Requests

 

You can apply system settings that allow you to monitor in detail how effectively your organization processes change requests. You can analyze the statuses of change requests in your organization, the processing times of change requests in your organization, and the nature of change requests involving you. For more information, see Analysis of Change Requests.

Procedure

Enabling the detailed analysis of change requests involves completing the following tasks:

  1. Configuring Operational Data Provisioning

  2. Activating Business Information (BI) Content in Master Data Governance

  3. Setting up the business context viewer

  4. Assigning roles to your user

  5. Changing authorization objects

  6. Integrating SAP BusinessObjects Dashboards

  7. (Optional) Defining a service-level agreement

Configuring Operational Data Provisioning

For more information, see Operational Data Provisioning.

Activating BI Content in Master Data Governance

You use Business Information (BI) content to analyze change requests.

To activate the content, proceed as follows:

  1. Run transaction BSANLY_BI_ACTIVATION.

  2. Choose the 0MDG_ANLY_CR_PROCESS content bundle.

  3. Optional Step: If you want to identify and fix the errors that would occur if you activated the content bundle, choose the Simulate Activation button.

  4. To activate the content bundle, choose the Activate button.

Setting Up the Business Context Viewer

You must activate the business context viewer to be able to access side panels for the following Web Dynpro applications that are used in the analysis of change requests:

  • Processing Time (List View)(MDG_MONITOR_CR_PROCESTIME).

  • My Change Requests(USMD_EDITION_CREQUEST)

You can refer to the following documents:

You can only access the side panels after you change the authorization object Start of the navigation path Business Context Viewer Next navigation step Execute Side Panel End of the navigation path (BCV_SPANEL). Instructions on how to do this are provided in the Changing Authorization Objects section of this document.

Note Note

After you activate the business context viewer, you can configure a side panel for any Web Dynpro application.

End of the note.
Assigning Roles to Your User

You need to assign roles to your user. For more information, see .Authorization Concept in Business Context Viewer (BCV)

Roles to Access Web Dynpro Applications

Investigate if the role or roles you already have allow you to access the following Web Dynpro applications:

Web Dynpro Application

Description

MDG_MONITOR_CR_PROCESTIME

Used for the analysis of the status of change requests or the processing time of change requests.

MDG_ANLY_CR_REJ_REASON

Used to display the reasons why change requests were rejected.

USMD_EDITION_CREQUEST

Used to display change requests involving you.

Note Note

You can view and edit roles using transaction PFCG. The Menu tabbed page shows Web Dynpro applications. Often, existing roles that use the required Web Dynpro applications have technical names with suffixes of *_MENU.

End of the note.

If you do not have the required roles, consider the following options:

  • Assign the Master Data Governance: Analytics (SAP_MDGA_MENU) role to your user.

    This role only contains the relevant Web Dynpro applications.

  • Create your own role and add the Web Dynpro applications to that role.

    If you do this, you can control the placement of Web Dynpro applications on the menu in the user interface.

Changing Authorization Objects

You must modify authorization objects to accomplish the following:

  • Specify the change request types to be analyzed and the level of access required

  • Specify the Web Dynpro applications requiring a side panel.

For every role associated with the relevant Web Dynpro applications, proceed as follows:

  1. Call up transaction PFCG.

  2. Enter the name of the role and choose the Change (Change) icon.

  3. Open the Authorizations tab page and, in Maintain Authorization Data and Generate Profiles section, choose the Change (Change) icon.

  4. Change the relevant authorization objects as shown in the following table:

    Authorization Object

    Purpose

    Parameter

    Settings

    Start of the navigation path SAP Master Data Governance Next navigation step Type of Change Request End of the navigation path (USMD_CREQ)

    Specify the types of change requests users are allowed to analyze and the level of access allowed.

    Change Request Type

    Specify the level of the access allowed to each the change request types specified under Activities. As a minimum, choose Display. Choose other options, if required.

    Activities

    Specify which change request types can be accessed. You can use the * symbol as a wildcard for the entire technical name or for part of the technical name of the change request type.

    Caution Caution

    Be careful when using wildcards; you do not want to accidentally provide access to incorrect change request types.

    End of the caution.

    Start of the navigation path Business Context Viewer Next navigation step Execute Side Panel End of the navigation path (BCV_SPANEL)

    Specify the Web Dynpro applications requiring a side panel.

    Context Key

    Enter the following context keys:

    • MDGAF_MYCR

      The application is the Application Framework (MDGAF) and the object is My Change Requests (MYCR). Specifying this context key enables a side panel for the My Change Request screen.

    • MDGAF_ANLY

      The application is the Application Framework (MDGAF) and the object is (ANLY). Specifying this context key enables a side panel for the Status (Graphic View) screen, which is used to analyze the status of change requests.

    Activity

    Specify an activity of 16, which allows you to execute the side panel.

    Front End Integration Xcelsius Dashboard (S_RS_XCLS)

    Authorization for working with SAP BusinessObjects Dashboards.

    RSXCLSID

    Specify the technical name of the dashboard: 0XC_MDG_MONITOR_CR.

    Activities

    Specify the level of the access allowed to dashboards. As a minimum, choose Display. Choose other options, if required.

    RSZOWNER

    Specify the owner of the dashboard for a reporting comment. We recommend a value of “*” to provide universal ownership.

  5. Save the authorization profile and choose the Generate Authorization Profile (Generate Authorization Profile) icon.

Integrating Dashboards

For an overview of how to integrate dashboards, see Xcelsius Enterprise Integration

SAP Business Objects dashboards only work if a BI Java server is enabled. For more information, see SAP Note 1450981Information published on SAP site

(Optional) Defining a Service-Level Agreement

A change request is late if it exceeds its due date (an optional field of the change request) or if it violates a Service Level Agreement (SLA). You can define the SLA in Customizing for priorities of change request types.

To define a service level agreement for each priority of a change request type, proceed as follows:

  1. In Customizing for Master Data Governance, choose Start of the navigation path General Settings Next navigation step Process Modeling Next navigation step Change Requests Next navigation step Create Change Request Type End of the navigation path

  2. In the Type of Change Request view, choose a Change Request Type

  3. In the Service Level Agreement view, define a target number of days and hours for each Priority.

    When specifying hours, you can only specify 4 hours, which is a half day.

Result

After completing this procedure, it is possible to access meaningful analytical information about change requests.