You can apply system settings that allow you to monitor in detail how effectively your organization processes change requests. You can analyze the statuses of change requests in your organization, the processing times of change requests in your organization, and the nature of change requests involving you. For more information, see Analysis of Change Requests.
Enabling the detailed analysis of change requests involves completing the following tasks:
Configuring Operational Data Provisioning
Activating Business Information (BI) Content in Master Data Governance
Setting up the business context viewer
Assigning roles to your user
Changing authorization objects
Integrating SAP BusinessObjects Dashboards
(Optional) Defining a service-level agreement
For more information, see Operational Data Provisioning.
You use Business Information (BI) content to analyze change requests.
To activate the content, proceed as follows:
Run transaction BSANLY_BI_ACTIVATION
.
Choose the 0MDG_ANLY_CR_PROCESS
content bundle.
Optional Step: If you want to identify and fix the errors that would occur if you activated the content bundle, choose the Simulate Activation
button.
To activate the content bundle, choose the Activate
button.
You must activate the business context viewer to be able to access side panels for the following Web Dynpro applications that are used in the analysis of change requests:
Processing Time (List View)
(MDG_MONITOR_CR_PROCESTIME)
.
My Change Requests
(USMD_EDITION_CREQUEST)
You can refer to the following documents:
For instructions on how to activate the business context viewer, see Business Context Viewer in Single Processing.
For more information about the business context viewer, see Business Context Viewer (BCV).
For more information about side panels, see Side Panel
.
You can only access the side panels after you change the authorization object BCV_SPANEL
). Instructions on how to do this are provided in the Changing Authorization Objects
section of this document.
Note
After you activate the business context viewer, you can configure a side panel for any Web Dynpro application.
You need to assign roles to your user. For more information, see .Authorization Concept in Business Context Viewer (BCV)
Investigate if the role or roles you already have allow you to access the following Web Dynpro applications:
Web Dynpro Application | Description |
---|---|
| Used for the analysis of the status of change requests or the processing time of change requests. |
| Used to display the reasons why change requests were rejected. |
| Used to display change requests involving you. |
Note
You can view and edit roles using transaction PFCG. The Menu
tabbed page shows Web Dynpro applications. Often, existing roles that use the required Web Dynpro applications have technical names with suffixes of *_MENU
.
If you do not have the required roles, consider the following options:
Assign the Master Data Governance: Analytics (SAP_MDGA_MENU
) role to your user.
This role only contains the relevant Web Dynpro applications.
Create your own role and add the Web Dynpro applications to that role.
If you do this, you can control the placement of Web Dynpro applications on the menu in the user interface.
You must modify authorization objects to accomplish the following:
Specify the change request types to be analyzed and the level of access required
Specify the Web Dynpro applications requiring a side panel.
For every role associated with the relevant Web Dynpro applications, proceed as follows:
Call up transaction PFCG
.
Enter the name of the role and choose the (Change
) icon.
Open the Authorizations
tab page and, in Maintain Authorization Data and Generate Profiles
section, choose the (Change
) icon.
Change the relevant authorization objects as shown in the following table:
Authorization Object | Purpose | Parameter | Settings |
---|---|---|---|
| Specify the types of change requests users are allowed to analyze and the level of access allowed. |
| Specify the level of the access allowed to each the change request types specified under |
| Specify which change request types can be accessed. You can use the * symbol as a wildcard for the entire technical name or for part of the technical name of the change request type. Caution Be careful when using wildcards; you do not want to accidentally provide access to incorrect change request types. End of the caution. | ||
| Specify the Web Dynpro applications requiring a side panel. |
| Enter the following context keys:
|
| Specify an activity of 16, which allows you to execute the side panel. | ||
Front End Integration Xcelsius Dashboard ( | Authorization for working with SAP BusinessObjects Dashboards. |
| Specify the technical name of the dashboard: |
| Specify the level of the access allowed to dashboards. As a minimum, choose | ||
| Specify the owner of the dashboard for a reporting comment. We recommend a value of “*” to provide universal ownership. |
Save the authorization profile and choose the (Generate Authorization Profile
) icon.
For an overview of how to integrate dashboards, see Xcelsius Enterprise Integration
SAP Business Objects dashboards only work if a BI Java server is enabled. For more information, see SAP Note 1450981
A change request is late if it exceeds its due date (an optional field of the change request) or if it violates a Service Level Agreement (SLA). You can define the SLA in Customizing for priorities of change request types.
To define a service level agreement for each priority of a change request type, proceed as follows:
In Customizing for Master Data Governance
, choose
In the Type of Change Request
view, choose a Change Request Type
In the Service Level Agreement
view, define a target number of days and hours for each Priority
.
When specifying hours, you can only specify 4 hours, which is a half day.
After completing this procedure, it is possible to access meaningful analytical information about change requests.