A returns reason specifies the cause (from an internal business view) of a return. Examples of possible reasons include "insufficient funds" or "unknown account number."
The returns reason triggers a number of activities. The activities include charge handling, and setting dunning/payment locks and payment methods.
In Customizing you must assign the returns reasons given by banks to your own company-specific returns reasons. This allows you to treat different returns reasons as defined by individual banks in a uniform way.
Using activity keys in Customizing, you can define multiple activities to be performed in the event of a return. The activity key is made up of the
Company code
,
No. of returns
,
Creditworthiness
, and
Tolerance group
fields.
For each returns reason, you can define lot charges based on currency and maximum permitted differences for the payment and return amount.