Use

Pick denials occur when the transfer order in the warehouse detects that it is not possible for the system to pick a quantity (for example, if the bin for the pick is empty).

Activities

On the Pick Denial tab of the transfer order, a warehouse worker can choose an action to manage the pick denial. A common choice is to adjust the quantity to be picked and at the same time send a message to Service Parts Management (SPM) in the ERP system.

After a worker chooses an action and saves the transfer order, a warehouse supervisor receives a notification in the SAP Office inbox. The supervisor can then either make arrangements for a replacement locally or execute the item, allowing the ERP system to process the pick denial further.

If the supervisor executes the item, a change notification BAPI in ERP receives the data and then forwards the data to SAP CRM. There is a code in the data that the BAPI receives and forwards indicating that the change has to do with a pick denial.

If no material is available, SPM changes the quantity to zero and forwards the zero quantity to SAP CRM.

If substitutes are successful, order processing begins again with the generation of unchecked deliveries in SPM when the order is saved in SAP CRM.

For more information, see the SAP Library of SAP SCM under  Extended Warehouse Management Goods Issue Stock Removal Picking Pick Denial.