In the monitor for external cash desk closing, you can manually correct a cash desk closing that was transmitted incorrectly by the front end.
An external cash desk (front end) sends 10 messages with payments for a total amount of 500 to the SAP system (back end).
At the end of the day, you receive a cash desk closing message for 495 from this external cash desk. You receive a message for each cash desk, branch, and grouping key.
The system records the reported cash desk closing in tables DFKKEXC_SUM
and DFKKEXC_SUM_HIST
.
The system recognizes the difference of 5 between the amounts. On the Monitor for External Cash Desk Services
screen, on the Overview
tab page, the system displays a payment amount of 500 for the reported payments. It also shows a reconciliation amount of 495 for the reported cash desk closing.
On the Agent Postings
tab page, the system displays a payment amount of 495 for the reported cash desk closing, and a Difference to be assigned
of 5.
You notice the discrepancy and contact the branch. The employee there informs you that the cash desk closing was for 500 and that only the message contains the wrong amount.
On the Agent Postings
tab page of the monitor for external cash desk services, you select the affected entry and choose the (Change Cash Desk Closing
)Cash Desk Closing
pushbutton.
In the dialog box that appears, you change the item total of the grouping key to 500 and confirm your entry.
The system records the cash desk closing with reconciliation status U
(Updated Manually
), both in table DFKKEXC_SUM
(Totals Records for External Payment Information
) and in table DFKKEXC_SUM_HIST
(Cash Desk Closing History
).
Now you can enter the agent posting. On the SAP Easy Access screen, choose
.In the monitor for external cash desk services, on the Overview
and Agent Postings
tab pages, you can choose the (History of Cash Desk Closing
)History of Cash Desk Closing
pushbutton to analyze changes made to the cash desk closing. This means that you can see the XI messages received for a cash desk closing, and you can see any changes made manually. To do so, select an entry in the list and choose the (History of Cash Desk Closing
)History of Cash Desk Closing
pushbutton. As long as the history recorded data for the selected entry (for the combination of branch, cash desk, and grouping key), the system displays this data.