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 Assigning Clarification Worklists to Clerks (IS-UT)


In the payment lot you can allocate individual clarification worklists to agents. Each agent receives one notification per payment lot.


Agents are allocated using the standard role ISU_PLOT_ACT. The default role ISU_PLOT_ACT is stored here.

Enter responsibilities according to the container definitions. When a clarification worklist is assigned to an agent, the system notifies the agent and reserves the items to be processed.


If you want to make your own specifications for the allocation of clarification cases, got to Customizing for contract accounts receivable and payable and select Technical settings , then the Prepare processing of clarification worklist activity.