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 Blocking or Releasing Complaints

Prerequisites

If the complaint is not automatically blocked by the settings in Customizing, you can set a delivery or billing block manually.

Procedure

  1. In the initial screen, choose Start of the navigation path Logistics Next navigation step Sales and distribution Next navigation step Sales End of the navigation path .

  2. Choose Start of the navigation path Order Next navigation step Change Next navigation step . End of the navigation path

  3. Enter the number of the sales document, or use a matchcode to search for it.

  4. Choose Enter .

  5. If all the items have been blocked, choose Select all.

  6. If only some items should be blocked, select the corresponding items.

  7. Choose Start of the navigation path Edit Next navigation step Fast change of... Next navigation step Delivery block or Billing block. End of the navigation path

  8. Enter the delivery or billing block for the header or individual items.

  9. Choose Copy .

  10. The system copies (or deletes) the delivery or billing block in all the selected items.

  11. Save your document.