Making Settings for CRM Middleware

Procedure

Define the following RFC destinations:
- Define an RFC connection between the CRM system and the ERP system of the category ABAP connections in the CRM system. In Customizing for Customer Relationship Management choose CRM Middleware and Related Components Communication Settings Define RFC Destinations . Use an appropriate ERP user, such as CRMOLTP.
- In the ERP system, create an RFC connection between the ERP system and the CRM system of the category ABAP connections. On the SAP Easy Access screen, choose Tools Administration Administration Network RFC Destinations . Use an appropriate CRM user, such as RFC.
Note
For the view CRMRFCPAR check in the ERP system if the following entry exists for the connection to the CRM system (in the menu under System Services Table Maintenance Extended Table Maintenance ):

Field

Value

User

CRM

Object Name

*

Destination

<The connection that you created in this step>

Load Type

*

End of the note.
In the CRM system, register the CSA* queues in the RFC monitor. Check if there are queues with the name CSABUPA* (or CSA*) and R3A*. To do so, in the menu, choose Architecture and Technology Middleware Administration Register/Deregister Queues .

Note
If CSA* is already active, then you can no longer add CSABUPA*, since it is contained in CSA*. In that case, then you only need CSA*. Make sure that the queues are registered.

End of the note.
In the CRM system, create sites and subscriptions for the middleware data distribution. To do so, in the menu, choose Architecture and Technology Middleware Administration Administration Console . For the ERP system you create a subscription there for the following replication objects and publications:

Replication Object

Cat.

Publications

BUPA_MAIN

Simple Bulk

All Business Partners (MESG)

BUPA_REL

Simple Bulk

All Business Partner Relationships (MESG)

Caution
Do not create any subscriptions to publications of the replication object VEND_MAIN for the ERP system.

End of the caution.

Note
If problems occur during business partner replication in your live system, you can display the status of BDoc messages for the replication objects BUPA_MAIN andBUPA_REL. On the SAP Easy Access screen, choose Architecture and Technology Middleware Monitoring Message Flow Display BDoc Message Summary .

End of the note.
In both the ERP and CRM systems, create number ranges and assign them to groupings in Customizing for SAP Business Partner. To do so, choose Business Partner Basic Settings Number Ranges and Groupings

Note
The groupings that you use in the CRM system for business partner distribution to the ERP system have to agree with those in the ERP system and the other way around. The grouping criteria are used for determining the appropriate number range in the target system. It is not mandatory for the business partners to have the same numbers in the CRM and ERP systems. If the numbers are the same, you have to ensure that you create large enough number ranges in the CRM and ERP systems. In the target system (ERP system) assign a number range with external number assignment to each grouping criterion that you use for identical numbering. In addition, you can activate function module COM_BUPA_MWX_MAP_NUMRANGE in the ERP system as explained below.

End of the note.

Activate the function modules for CRM outbound data distribution in the CRM system. In the menu choose Start of the navigation path System Next navigation step Services Table Maintenance Extended Table Maintenance End of the navigation path and call the view V_BUT_CALL_FU.

Activate BDoc generation for the middleware. Activate the following function modules by setting the indicator in the Call column. The position numbers specify the sequence in which the function modules are executed within a group with the same event and object. Only the sequence of the numbers is important. That means that the absolute values of the items can be different.

Event	Object	Item	Function Module	Call
`CRMOU`	`BUPA`	`1000000`	`BUPA_OUTBOUND_BPS_FILL_CENTRAL`	`X`
`CRMOU`	`BUPA`	`1200000`	`CRM_BUPA_OUTB_BPS_FILL_MD`	`X`
`CRMOU`	`BUPA`	`1300000`	`CRM_BUPA_BDOC_BPS_FILL_DATA`	`X`
`CRMOU`	`BUPA`	`2000000`	`ABA_FSBP_OUTBOUND_BPS_FILL`	`X`
`CRMOU`	`BUPR`	`1000000`	`BUPA_OUTBOUND_BPR_FILL_CENTRAL`	`X`
`CRMOU`	`BUPR`	`1200000`	`CRM_BUPA_OUTB_BPR_FILL_MD`	`X`
`CRMOU`	`BUPR`	`1300000`	`CRM_BUPA_BDOC_BPR_FILL_DATA`	`X`
`BPOUT`	`BUPA`	`200000`	`BUPA_MWX_BDOC_CREATE_MAIN`	`X`
`BPOUT`	`BUPR`	`100000`	`BUPA_MWX_BDOC_CREATE_REL`	`X`
`CLEAR`	`BUPA`	`1000000`	`BUPA_OUTBOUND_CLEAR_FLAGS`	`X`
`CLEAR`	`BUPA`	`2000000`	`ABA_FSBP_OUTBOUND_CLEAR_FLAGS`	`X`

Note Note

You are not allowed to activate the following function modules in the CRM system, that is, you are not allowed to set the Call indicator for them. However, do not delete any entries from the table, since the function modules can be used for other purposes.

Event	Object	Item	Function Module	Call
`CRMOU`	`BUPA`	Any	`CRM_BUPA_BDOC_BPS_FILL_VENDOR`
`CRMOU`	`BUPA`	Any	`ABA_FSBP_EMP_TO_ROLE_OUTBOUND`
`BPOUT`	`BUPA`	Any	`VEND_MWX_CREATE_MAIN_BDOC`
`BPOUT`	`BUPA`	Any	`BUPA_OUTBOUND_MAIN` *)
`BPOUT`	`BUPA`	Any	`BUPA_OUTBOUND_ALE_MAIN`
`BPOUT`	`BUPR`	Any	`UDM_OUTBOUND_ALE_REL`
`BPOUT`	`BUPR`	Any	`BUPA_OUTBOUND_REL`*)
`BPOUT`	`BUPR`	Any	`BUPA_OUTBOUND_ALE_REL`
`BPOUT`	`BUPX`	Any	`MDS_BUPA_OUTBOUND`
`R3AOU`	`BUPA`	Any	`BUPA_MWX_BDOC_UP_CURRSTATE_SET`
`XIOUT`	`BUPA`	Any	Any *)
`XIOUT`	`BUPR`	Any	Any *)

*) You have to activate this function module if you need a PI distribution of business partner data to other systems (ERP systems or third-party systems). In that case, you have to ensure that the business partner data is not distributed using PI to the same ERP system to which it is distributed using middleware.

End of the note.

In the ERP system, check the subscriptions for upload and download objects, and make sure that the entries listed in the following table exist. In the menu choose Start of the navigation path System Next navigation step Services Table Maintenance Extended Table Maintenance End of the navigation path and select table CRMSUBTAB for maintenance. The Inactive indicator must be set as shown in the table:

User	Object Name	Up/Download	Object class	Function Module	Inactive
`CRM`	`BUPA_MAIN`	`U`	`BUPA`	`FKK_BUPA_MAIN_INBOUND`
`CRM`	`BUPA_REL`	`U`	`BUPA`	`COM_BUPA_REL_INBOUND`
`CRM`	`VEND_MAIN`	`U`	`BUPA`	`COM_VEND_MAIN_INBOUND`	`X`

Note Note

You are not allowed to activate the following function module in the ERP system:

User	Object Name	Up/Download	Object class	Function Module	Inactive
`CRM`	`BUPA_MAIN`	`U`	`BUPA`	`FSL_BUPA_MAIN_INBOUND`

End of the note.

In transaction COM_BUPA_CALL_FU, activate the following function modules for the data exchange with the ERP system by setting the Call indicator.

Event	Object	Item	Function Module	Call
`AFCVI`	`BUPA`	`1000000`	`FKK_BUPA_INBOUND_VND_AFCVI`	`X`
`BFCVI`	`BUPA`	`1000000`	`CMD_COM_BUPA_MAIN_BFCVI`	`X`
`BFCVI`	`BUPA`	`2000000`	`FKK_BUPA_INBOUND_MAIN_BFCVI`	`X`
`BFCVI`	`BUPA`	`2100000`	`FKK_BUPA_INBOUND_VND_BFCVI`	`X`
`EXTR`	`BUPR`	`1000000`	`CRS_BUPA_REL_GET_ID_LIST`	`X`
`EXTR`	`BUPR`	`2000000`	`CMD_CRS_BUPA_REL_GET_ID_LIST`	`X`
`EXTR`	`BUPR`	`3000000`	`CMD_COM_BUPA_MWX_INI_DWNL_SET`	`X`
`MTCTO`	`BUPA`	`1800000`	`COM_BUPA_BAPIMTCS_TO_SEPA`	`X`***)
`R3OBI`	`BUPA`	`4000000`	`CMD_COM_BUPA_MAIN_INBOUND`	`X`
`R3OBI`	`BUPR`	`3000000`	`CMD_COM_BUPA_REL_INBOUND`	`X`
`R3IN`	`BUPA`	`810`	`FKK_BUPA_INBOUND_FILTER_IDENT`	`X`*)
`R3IN`	`BUPA`	`910`	`FKK_BUPA_INBOUND_MWX_ADD_ROLES`	`X`
`R3IN`	`BUPA`	`920`	`FKK_BUPA_INBOUND_MWX_VND_ROLE`	`X`
`R3IN`	`BUPA`	`1000`	`FSC_BUPA_MWX_FILTER_MAIN`	`X`
`R3IN`	`BUPA`	`10000`	`COM_BUPA_MWX_FILTER_MAIN`	`X`
`R3IN`	`BUPA`	`150000`	`COM_BUPA_MWX_MAP_NUMRANGE`	`X`**)
`R3IN`	`BUPR`	`10000`	`COM_BUPA_MWX_FILTER_REL`	`X`
`R3OUT`	`BUPA`	`200000`	`CMD_COM_BUPA_MWX_BPS_FILL`	`X`
`R3OUT`	`BUPR`	`200000`	`CMD_COM_BUPA_MWX_BPR_FILL`	`X`
`TOMTC`	`BUPA`	`1800000`	`COM_BUPA_SEPA_TO_BAPIMTCS`	`X`***)

*) Activate this function module only if you do not use the identification types CRM002 and CRM004 in the ERP system.

**) Use the same numbers for the business partners in the ERP system that you use in the CRM system. If a business partner does not receive the same number when it is created in the ERP system, then this function module terminates processing and creates a BDoc error that you can display in the CRM system.

***) Activate these function modules if SEPA (Single European Payment Area) is relevant for you.

Note Note

You are not allowed to activate the following function modules in the ERP system. That means you are not allowed to set the Call indicator for them. However, do not delete any entries from the table, since the function modules can be used for other purposes.

Event	Object	Item	Function Module	Call
`R3OBI`	`BUPA`	Any	`FSL_BUPA_MAIN_BP_INBOUND`
`R3OBI`	`BUPA`	Any	`COM_BUPA_MAIN_BP_INBOUND`
`R3OBI`	`BUPA`	Any	`PI_BP_PROXY_BAPI_CUSTOMER`
`R3OBI`	`BUPR`	Any	`PI_BP_PROXY_BAPI_CUSTOMER`
`R3OBI`	`VEND`	Any	`PI_BP_PROXY_BAPI_VENDOR`
`R3OBI`	`BUPA`	Any	`FKK_BUPA_MAIN_BP_INBOUND`
`R3OBI`	`BUPR`	Any	`COM_BUPA_REL_BP_INBOUND`
`R3IN`	`BUPA`	Any	`COM_BUPA_MWX_MAP_MAIN_CENTRAL`
`R3IN`	`BUPA`	Any	`FSL_BUPA_INBOUND_FILTER_IDENT`
`R3IN`	`BUPA`	Any	`FSL_BUPA_INBOUND_MWX_ADD_ROLES`
`R3IN`	`BUPA`	Any	`CMD_COM_BUPA_IN_ADD_ROLES`
`R3IN`	`BUPR`	Any	`COM_BUPA_MWX_MAP_REL_CENTRAL`

End of the note.

In the ERP system, activate the following function modules in the view V_BUT_CALL_FU by setting the Call indicator for them. In the menu, choose Start of the navigation path System Next navigation step Services Table Maintenance Extended Table Maintenance End of the navigation path . The position numbers specify the sequence in which the function modules are executed within a group with the same event and object. Only the sequence of the numbers is important. That means that the absolute values of the items can be different.

Event	Object	Item	Function Module	Call
`CRMIN`	`BUPA`	`1000000`	`BUPA_INBOUND_MAIN_CENTRAL`	`X`
`CRMIN`	`BUPA`	`2000000`	`ABA_FSBP_INBOUND_MAIN`	`X`
`CRMIN`	`BUPR`	`1000000`	`BUPA_INBOUND_REL_CENTRAL`	`X`
`CRMOU`	`BUPA`	`1000000`	`BUPA_OUTBOUND_BPS_FILL_CENTRAL`	`X`
`CRMOU`	`BUPR`	`1000000`	`BUPA_OUTBOUND_BPR_FILL_CENTRAL`	`X`
`BPOUT`	`BUPA`	`1000000`	`FSC_BUPA_MWX_BPS_FILL_CENTRAL`	`X`
`BPOUT`	`BUPX`	`10000000`	`MDS_BUPA_OUTBOUND`	`X`

The events CRMOU and BPOUT are relevant for internal synchronization using CVI. In some cases, you might need additional function modules, such as for the event MERGE.

Field	Value
User	CRM
Object Name	*
Destination	<The connection that you created in this step>
Load Type	*

Replication Object	Cat.	Publications
`BUPA_MAIN`	`Simple Bulk`	`All Business Partners (MESG)`
`BUPA_REL`	`Simple Bulk`	`All Business Partner Relationships (MESG)`