You can enter a credit or debit memo request in one of the following ways:
Without reference to a preceding document
With reference to a preceding document, such as:
Sales orders
Contracts
Contract release orders
Billing documents
Use the same procedure that you use for creating sales orders . You can use the following order types in the standard system:
CR for credit memo requests
DR for debit memo request
For more information on creating credit or debit memo requests with reference to preceding documents, see Creating a Sales Order With Reference .
The following entries are important for creating a request:
Customer number of the business partner who requests a credit memo or to whom a debit memo is to be forwarded
Order reason (why the request is necessary)
Material and the quantity in the request
Note
If the credit memo request refers only to part of the billed or ordered quantity, you can adjust the target quantity in the credit memo request accordingly. If you enter another credit memo request with reference to the billing document or the underlying sales order, the system informs you of the quantity which has already been credited.
After you have released a credit or memo debit request , you can create a credit or debit memo.
To create the credit memo with reference to a credit memo request, use the procedure for creating a credit memo. For more information on sales documents, see Creating Credit or Debit Memos .