Definition

A sales document is used in complaints processing so that you can request a debit memo for a customer.

Use

If the prices for the customer have been calculated as too low (for example, with the wrong scaled prices), you can enter a debit memo request. The debit memo request can be automatically blocked against checking. Once it has been approved, you can remove the block.

The system uses the debit memo request to create a debit memo.

A debit memo request starts the billing process.

Structure

A debit memo request is a sales document like a standard order. For more information on sales documents, see Working With Sales Documents .

Integration

A high volume of data for sales documents requires early archiving of invoices. Since you have electronic access to the archived invoices, you can control archiving without delay and carry out other electronic sales processes.

It is possible to create debit memo requests with reference to archived billing documents. The system first looks for the invoice in the database, and then in the archive.

The processing steps are identical for the sales representative, regardless of the storage location of the sales document.Sales representatives see that they are processing an archived billing document in the message line and in the title of the transaction.