Creating Returns
Prerequisites
You can enter a return in the following ways:
Without reference to a preceding document
With reference to a preceding document, such as:
Sales orders
Contracts
Contract release orders
Billing documents
Procedure
Use the same procedure that you use for creating sales orders . Use order type RE in the standard system.
For more information on creating returns with reference to preceding documents, see Creating a Sales Order With Reference .
When you create returns, the most important entries are:
Customer number of the business partner who would like to return the goods to you
Order reason (why the goods have been returned)
Material and the quantity for the returns
Note
If the return refers only to part of the billed or ordered quantity, you can adjust the target quantity in the return accordingly. If you enter a return with reference to the billing document or the underlying sales order, the system informs you of the quantity which has already been credited.
Result
After you have released the returns, you can create the delivery.